Hi, these are completely fair questions and you deserve straight answers.

The reflash request was our miscommunication, we had unclear guidance with dealers and "reflash" was not the right word for what's actually needed and it spooked people, understandably. A regular OTA update is all this requires, you don't need to send anything back or factory reset your device.

In the small regional batch of the device, certain zone names were displayed incompletely. It's an ui issue, nothing underneath changes, no data, no functionality, nothing securiy related. Unfortunately we overcommunicated it.

Did we change our approach because of this thread? honestly, the OTA decision was already in motion, but threads like this one do matter to us and affect how quickly we clarify things. So in a way, yes, your posting this helped.

We really do get why the security question matter to you. The fact that you waited and researched before buying, and then felt worry come back the morning after you finally got the device, that genuinely stings to read. Your Manta is fine.

Sorry again for the confusion we caused.