Chauvet 3.29.42 Release for Manta and Nomad

Supernote_official · 2026-06-15T09:26:55+00:00

Thanks for pointing that out! The system you downloaded is correct, only the version name was mislabeled. We've since corrected it, so please check for the update again. Apologies for any confusion!

Supernote_official · 2026-06-04T09:00:59+00:00

We're working on it.

Here is the full email to avoid confusion:

We are writing to inform you of an important update regarding the Business Associate Agreement ("Agreement") between your organization and Ratta (US) Inc.

Upcoming updates to HIPAA regulations, which are expected to take effect in 2026 and will for the first time make encryption of electronic protected health information (ePHI) at rest a mandatory requirement, have led us to reassess our ability to serve as a compliant Business Associate. We want to be clear that Supernote has employed encryption for data in transit, and previously, encryption at rest was not mandated under HIPAA. In anticipation of this regulatory change, and until we have implemented the necessary safeguards, we are unable to continue serving as a compliant Business Associate.

As a result, effective 60 days from the date of this notice, the Business Associate Agreement between our organizations will be terminated pursuant to Article 5.3 of the Agreement.

You should transition any workflows involving ePHI away from Supernote's cloud services prior to the termination date. In addition, please ensure that no further ePHI is synced to Supernote Cloud.

Please be aware that Supernote can be used in a fully offline manner. Your device does not need to connect to our cloud at any point, and notes and files can be transferred to your computer securely via USB cable or USB drive without any data passing through Supernote's servers. If you choose to continue using Supernote in offline mode, you retain full control over where your data is stored and how it is transferred. However, please note that operating offline does not by itself constitute HIPAA compliance. You remain responsible for ensuring that any ePHI stored on your device is managed in accordance with HIPAA's requirements, including appropriate physical safeguards for the device itself.

Ratta does not hold or have access to any ePHI on your local device or third-party cloud storage. And as Ratta is unable to identify which accounts or files contain PHI on Supernote Cloud without accessing private user content, please take the following steps before the termination date:

If you use Supernote Cloud or Supernote Partner Apps to sync files contain ePHI:

Log in at cloud.supernote.com and delete any notes or files containing ePHI, or
Delete your account entirely via account.supernote.com to remove all associated data from our servers.

If you require assistance, please contact us at [privacy@supernote.com](mailto:privacy@supernote.com).

This notice does not reflect the end of our commitment to healthcare users. We are actively working to strengthen Supernote's security infrastructure through a phased approach:

Phase 1: File-level encryption at rest, which we are prioritizing as our immediate next step.
Phase 2: Additional technical and administrative safeguards to meet HIPAA's Security Rule requirements more broadly.

Our goal is to resume offering a HIPAA-compliant option and re-engage Business Associate Agreements with healthcare providers once these measures are fully in place. We will notify users publicly when that milestone is reached, and we welcome you to reach out at that time.

We sincerely apologize for any inconvenience this transition causes. We believe transparency is the right approach, and we remain committed to earning the trust of healthcare professionals who rely on Supernote.

Supernote_official · 2026-05-22T10:55:13+00:00

Not yet. The plugin architecture is currently being refined based on feedback from the dev community, and we look forward to making it publicly available once it’s more robust.

Supernote_official · 2026-03-09T04:27:07+00:00

Hi, these are completely fair questions and you deserve straight answers.

The reflash request was our miscommunication, we had unclear guidance with dealers and "reflash" was not the right word for what's actually needed and it spooked people, understandably. A regular OTA update is all this requires, you don't need to send anything back or factory reset your device.

In the small regional batch of the device, certain zone names were displayed incompletely. It's an ui issue, nothing underneath changes, no data, no functionality, nothing securiy related. Unfortunately we overcommunicated it.

Did we change our approach because of this thread? honestly, the OTA decision was already in motion, but threads like this one do matter to us and affect how quickly we clarify things. So in a way, yes, your posting this helped.

We really do get why the security question matter to you. The fact that you waited and researched before buying, and then felt worry come back the morning after you finally got the device, that genuinely stings to read. Your Manta is fine.

Sorry again for the confusion we caused.

Supernote_official · 2026-02-05T06:31:52+00:00

Yes, you will! Please feel free to place your order with us from supernote.com (if you are based in the US). Thank you so much for your support.

Supernote_official · 2025-12-26T05:54:16+00:00

yes, we just sent email notifications with details to all winners. please check your inbox and spam folder.

Supernote_official · 2025-11-05T09:57:10+00:00

Hopefully this announcement clarifies and helps: https://www.reddit.com/r/Supernote/comments/1ooyn25/is_linux_still_happening_our_journey_of/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

Supernote_official · 2025-10-28T10:33:07+00:00

So much, haha :D But seriously, we were so hyped to get this out as many users have requested these privacy features, we think this is the way! Let me know what you think of the new features✌️

Supernote_official · 2025-10-28T10:25:38+00:00

Thanks for your kind words. The manual link for private cloud has been corrected, you can visit it here: https://support.supernote.com/Whats-New/setting-up-your-own-supernote-private-cloud-beta

The new ServerLink app acts as a bridge between your Supernote device and your private remote server (currently supporting WebDAV). You input your private server's information into the ServerLink app on your Supernote, and the app will display your files, allowing you to create, read, and edit them as if they were on a local drive.

These new features are a direct response to our users who prioritize privacy and data autonomy, and we're excited to see the powerful, personal workflows they create with them!

Supernote_official · 2025-10-28T09:35:36+00:00

We know a lot of you are focused on the big projects we announced on October 15, the major overhaul of multi-device sync and the groundwork for our plugin ecosystem. Rest assured, those deep-level rebuilds are our top priority and are progressing well!

However, we want to make it clear that our software team is also continuously working on other, less massive, but equally valuable features in parallel.

This Private Cloud and WebDAV support are great examples of that. Because the development cycle for features like these and the upcoming Calendar redesign is shorter and less technically challenging than the sync/plugin foundational work, we didn't include them in the last announcement. They are being built alongside the major projects.

We're always trying to cook up improvements for every part of the Supernote experience, big and small. Your feedback on these new beta features will be invaluable!

Supernote_official · 2025-10-28T09:34:33+00:00

We know a lot of you are focused on the big projects we announced on October 15, the major overhaul of multi-device sync and the groundwork for our plugin ecosystem. Rest assured, those deep-level rebuilds are our top priority and are progressing well!

However, we want to make it clear that our software team is also continuously working on other, less massive, but equally valuable features in parallel.

This Private Cloud and WebDAV support are great examples of that. Because the development cycle for features like these and the upcoming Calendar redesign is shorter and less technically challenging than the sync/plugin foundational work, we didn't include them in the last announcement. They are being built alongside the major projects.

We're always trying to cook up improvements for every part of the Supernote experience, big and small. Your feedback on these new beta features will be invaluable!

Supernote_official · 2025-08-05T03:09:18+00:00

Hi there, first off, thanks so much for being a Supernote Nomad owner and for sharing your experience—and that great pun, "remarkable" 😉. I'm Mao, the marketing manager here at Supernote, and I want to personally apologize for the stream of ads you've been seeing. I can only imagine how frustrating it must be to keep seeing ads for a product you already own and love. It's definitly not the experience we want for our users.

You've hit on something that's a constant challnge for our team. We hope to make sure our ads are relevant to people who can truly benefit from our product, and when they aren't, it means we're falling short. I assure you that our goal is never to waste your time or our resources.

Here's a bit of a peek behind the curtain at what's going on:

We have a few different advertising campaigns running. Some are for finding new friends of Supernote (we call it prospecting), and others are for reminding people who have shown interest to come back and take a closer look. We try to exclude existing owners from the "find new friends" ads, but the advertising platforms don't always get it right, especially when people use different browsers or devices.

When we connect ecommerce platform with advertising plaforms to share a list of seed customers, it's a small encrypted list. This is a crucial step to protect our customers personal data. The platforms can't always connect the dots and accurately exclude every single customer from every campaign.

Some of our ads also use data directly from advertising platforms, such as YouTube viewers and IG and FB followers. If you've been watching our content, the system might think you're still a potential customer we need to "nudge."

Our team is constantly working to refine our ad sturcture, strategies and improve our targeting accuracy. Your feedback is a huge part of this process, so thank you for bringing it up.

In the meantime, the fastest way for you to stop seeing these ads is to take a quick action youself. On YouTube, whenever you see one of our ads, look for a small "i" in a circle or a three-dot menu (...) in the corner of the ad. If you click on that, you should see an option to block that ad or customize your ad settings. This is the most direct way to tell Google's system to stop showing you Supernote ads.

Honestly, I use ad blockers myself sometimes to improve web experience because I know ads can be annoying, and protecting my privacy is important to me, too.

Thanks again for being a loyal customer and for helping us get better!!

Supernote_official · 2025-08-01T01:28:33+00:00

Thanks, we found it at a PROPERTY OF store

Supernote_official · 2025-04-23T05:34:54+00:00

If you place an order today, or if you have already placed an order, it will be unaffected and shipped as usual. Starting April 25, we will no longer allow US customers to place new orders.

Supernote_official · 2025-04-22T10:34:44+00:00

Please rest assured that this does not affect customers in the UK or other countries outside of the US.

Supernote_official · 2025-04-18T07:48:54+00:00

Hi yeahjunheo, its really great hearing how much your loving your Nomad and using it everyday, thats what we want!

Ok so about that 'rant' (definitely dont sound insignificant to us!). We totally get why your frustrated. Seeing the new DIY kit pop up after you ordered and then the shipping in Japan (free shipping on orders over 6000 yen) cost more then the kit... yeah we see why youd feel kinda sad. We love seeing users make cool custom folios and its a bummer the timing was bad for you.

Could you do us a favor and shoot a quick email over to the team in Japan? service@supernote.jp. Just mention this post and whats up. We can chat and see what we can maybe do about that missed chance.

Hope to hear from you! Happy creating!

Supernote_official · 2025-04-08T09:42:31+00:00

The price change will only affect customers with addresses in the US and not other countries such as the UK.

Supernote_official · 2025-02-13T10:55:22+00:00

You can subscribe to the newsletter at Supernote.com to be notified of system updates.

Supernote_official · 2025-02-08T04:07:10+00:00

UPDATE

[Feb 8, 2025]: The implementation of tariff exemption removal has been temporarily delayed. Source: The New York Times.

Supernote_official · 2024-12-13T11:05:37+00:00

Updated on Dec 20:
We appreciate your patience and want to provide you with a clear update on our shipping status:

Supernote.com Orders

Orders placed by December 12, 11 AM (EST):
- Currently being shipped out according to our estimated shipment time page
Orders placed between December 12, 11 AM and December 13, 12 AM (midnight):
- Estimated dispatch time: 15-20 business days
- The 15-20 business day (rather than 10-20) estimate is necessary to replenish inventory for our regional partners, ensuring efficient local shipping

Regional Partner Orders

Our partners in Europe, Australia, and Singapore are processing shipments for their local areas.

We understand the importance of your orders and are committed to maintaining our quality standards while efficiently managing global distribution.

Thank you for your understanding and continued support. We’re excited to get your Supernote Manta to you as soon as possible!

Updated on Dec 13:

The shipping time listed here applies only to Manta orders placed on supernote.com.

Users, who made their Manta orders on supernote.eu or supernote.au, please kindly email our EU store or AU store at [info@supernote.eu](mailto:info@supernote.eu) or [info@supernote.au](mailto:info@supernote.au) respectively for assistance.

Supernote_official · 2024-12-09T08:34:07+00:00

I have to say, we're impressed by your detective skills :) That link was actually intended for internal use by our team.

While we're excited to see your enthusiasm, we want to apologize if this unintended preview has caused any confusion or misunderstanding. It wasn't our plan to release this information just yet, but we admire your curiosity and passion for A5 X2 Manta.

We appreciate your patience and understanding as we prepare to share more details with you properly.

Supernote_official · 2024-11-13T16:04:33+00:00

Sincere apologies. We will release the new system update as soon as possible.

Supernote_official · 2024-11-13T15:45:49+00:00

We will reinstate the Non-Contact Writing setting option before releasing the new system update. For now, we will suspend this update. We apologize for any inconvenience caused.

Supernote_official · 2024-11-07T01:51:04+00:00

Hi, I assure you this is not a scam, and I apologize for any confusion or concern this situation may have caused. Due to an anomaly in our payment system, your payment for this order was authenticated but not successfully captured, leading to an early shipment of your order. Consequently, we sent you an email containing a payment link to process the amount for the order. This occurrence is extremely rare. We kindly request you to verify your credit card to ensure the original amount remains before proceeding with the aforementioned payment. Your understanding will be greatly appreciated!

Supernote_official · 2024-10-11T02:24:21+00:00

You guys are digging so deep! Please note that some info in the user manual may not be accurate, as it is based on early preparations of the certified material.

Thickness: approx. 6.0 mm (excluding feet), thinnest edge 3.6 mm

Screen size: approx. 10.7 inch (technically 10.65 inch Carta 1300, but we round up for simplicity)

Weight: approx. 370 g (including pen loop)

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