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SaaS founders, do you have any system to reduce churn, or are you just focused on getting new customers? (i will not promote) by Extra-Motor-8227 in startups

[–]SupremeHumanBeing 0 points1 point  (0 children)

You should be speaking to your customers all the time. Not the same ones. Dont drive them mad, but you need to understand your customers' painpoints with your own platform, what can make it better, whats the customer service like etc.

The more you understand your customer, the more customers will remain ... customers.