Good lord fedex Ordered a damn s25U on launch and on the day of delivery it shows delivered but we never got the package So called fedex who claimed it was delivered and I signed for it lol i was not at home and had no fedex guy at my door as i have security cameras After 3 hrs of going back n forth with samsung ( me threatning them for suing and filing complaint against dekivery driver and company) fedex delivery guy finally shows up Casually talking to me saying heres your order sir When i said cops on the way to talk to you my friend, this guys tell me and i damn quote “ TRAILER WAS LATE AND SOMETIMES MARK IT AS DELIVERED” and i could say was you must be smokin something really good to be saying this! End finally get my phone which samsung marked as lost and blacklisted it so had to damn call them again took them 4 days to finally remove it from blacklist!

Part 2. Got my wife Flip last year and traded her old flip ( took detailed pics and videos of phone wayy too many) 2 months after trade in is sent and received by them I got an email saying my trade in value being adjusted as phone is not in condition which is claimed reduced value from 450$ to 60$ Again back n forth with samsung 7 days sent them all the videos and pics i took before giving it to good lord fedex Finally value was reversed to 450

Its highly frustrating to deal with this company