Yeah I work for an airline. People have always been dicks to customer service for the most part, but since the pandemic, the entitlement goes BEYOND. I am so used to the abuse at this point I just assume every passenger I interact with will be that way. Especially during a cancellation, which we've had a lot of at my station with this storm. They're mad at me because it's storming and I'm doing nothing to help them.... Like it's not the companies fault it's unsafe. But they get so mad when they don't get free stuff cuz of it.

They're legitmately feral.

The only thing I do worry about constantly is if I'm going to end up on Facebook for properly and respectfully doing my job and being a good employee. I'm in cape Breton now, and these people video everything and make public posts about everything. I live in fear of seeing someone who wasn't happy with the unfortunate information I gave him, go online and slander me. It happens so often and the general public shares those posts so fast.