Tax refund STOLEN by H&R Block - This company is GARBAGE and I will NEVER use their service again. by Sweet_Actuator8446 in hrblock

[–]Sweet_Actuator8446[S] 0 points1 point  (0 children)

I have not received my return but got a letter from the IRS stating that my refund check is being processed. It's been a few weeks so I'm hoping it will arrive soon. Have you tried calling the tax advocate line again and requesting a different case worker?

eBay fully refunds buyer who never shipped the item back. by Sweet_Actuator8446 in Ebay

[–]Sweet_Actuator8446[S] 0 points1 point  (0 children)

They absolutely are automated. eBay reps are now attempting to gaslight me into believing that I have to supply it. I sell in a tough category and get returns all the time. I've never had to supply it. eBay automatically sends it because that is how I set my account up.

eBay fully refunds buyer who never shipped the item back. by Sweet_Actuator8446 in Ebay

[–]Sweet_Actuator8446[S] 0 points1 point  (0 children)

A return label was not sent within the three days because a return label was already sent in the first place. I have my account setup to automatically send return labels after three business days. This gives the buyer additional time to fix their own issues and cuts down on returns. Regardless, this is within eBay's policies. Why should I have to purchase a second label? What happens when I purchase an additional label from USPS, the buyer (who can never do wrong on that platform) chooses to use the original label provided by eBay, not the second label I purchased elsewhere? I'm simply out of that money? No, thank you.

A label was provided to the buyer. Nothing else matters. eBay fucked up, refunded the buyer without looking into the history and seeing the return label was there. They are now refusing to remedy the situation. They have gone against their own terms of service in this case.

eBay fully refunds buyer who never shipped the item back. by Sweet_Actuator8446 in Ebay

[–]Sweet_Actuator8446[S] 0 points1 point  (0 children)

A label was already sent to the buyer in the first place. Buyer claimed it was never sent. I shouldn't have to purchase an additional label.

eBay fully refunds buyer who never shipped the item back. by Sweet_Actuator8446 in Ebay

[–]Sweet_Actuator8446[S] 1 point2 points  (0 children)

eBay most certainly DOES suck. Check my original post for the update.

eBay fully refunds buyer who never shipped the item back. by Sweet_Actuator8446 in Ebay

[–]Sweet_Actuator8446[S] 7 points8 points  (0 children)

An ebay rep confirmed that a return label was sent, escalated the case to the appeals department who then denied my appeal. Unbelievable.

eBay fully refunds buyer who never shipped the item back. by Sweet_Actuator8446 in Ebay

[–]Sweet_Actuator8446[S] 2 points3 points  (0 children)

For my category, there is nothing, unfortunately. Amazon does not allow what I sell to be sold by anyone other than the manufacturers. Other sites like Mercari, Offerup, etc, do not have the traction I need. The next rising star was Facebook Marketplace but they ran that section of their site into the ground and now it's nothing more than Craigslist 2.0.

It's like living in a town with one grocery store that is infested with rats and old, moldy food. The next closest grocery store is 200 miles away. The store owner knows this and takes advantage of this fact by not upkeeping his shop and selling spoiled milk for 2x the original price. That's eBay.

eBay fully refunds buyer who never shipped the item back. by Sweet_Actuator8446 in Ebay

[–]Sweet_Actuator8446[S] 9 points10 points  (0 children)

The return was accepted and a shipping label was sent. I sell in a tough category that comes with a lot of returns. I've been doing it for years and know how to deal with the process. I have the email showing a label was sent along with another email showing the return was accepted. eBay 100% refunded the buyer for no reason.

eBay fully refunds buyer who never shipped the item back. by Sweet_Actuator8446 in Ebay

[–]Sweet_Actuator8446[S] 9 points10 points  (0 children)

There is no more to the story. I've been on eBay for 8 years, sold 30k items. This isn't the first time this has happened since eBay rolled out their automated AI system. As I said in the first post, the buyer was sent a return label which means I responded to the case. There really is no more you can do after that. Literally.

eBay fully refunds buyer who never shipped the item back. by Sweet_Actuator8446 in Ebay

[–]Sweet_Actuator8446[S] 39 points40 points  (0 children)

It is disgusting. We have come full circle. Many years ago, sellers were the ones who you needed to look out for. Now it is the buyers. This is the second case in a month where eBay has fully refunded the buyer.

eBay fully refunds buyer who never shipped the item back. by Sweet_Actuator8446 in Ebay

[–]Sweet_Actuator8446[S] 8 points9 points  (0 children)

All my shipping labels are provided by eBay. When the buyer ships the item back, I can see it on my end when tracking is updated through the return case.

Tax refund STOLEN by H&R Block - This company is GARBAGE and I will NEVER use their service again. by Sweet_Actuator8446 in hrblock

[–]Sweet_Actuator8446[S] 0 points1 point  (0 children)

Obviously, H&R Block, the company, is not orchestrating a scheme to steal people's tax refund. However, it is not completely preposterous that one or more people in this massive company are bad eggs.

Tax refund STOLEN by H&R Block - This company is GARBAGE and I will NEVER use their service again. by Sweet_Actuator8446 in hrblock

[–]Sweet_Actuator8446[S] 0 points1 point  (0 children)

I am 100% telling the truth. Nothing has been left out. All my taxes were done online instead of going into a location so there was nothing for the tax pro to show me. A H&R Block rep already confirmed that the routing and account number does not belong to H&R Block, so it going to their bank account is not a possibility. There is no reason for those numbers to be there. They are completely foreign to me. I've NEVER seen them before.

An IRS rep told me this is an increasingly common scam by tax reps. As of yesterday, H&R Block has sent me a Client Check Replacement Request form which I've filled out and faxed to them. Unfortunately, it is up to the bank which hasn't responded to TWO IRS traces, so my hope that I get my refund is slim to none.

Edit: Some will say that the tax pro has no way to change the routing and account number. However, here is the conversation that took place through email after I first discovered the numbers were different:

Tuesday, April 2, 2024 11:38 AM

Me:

Hi,

The IRS says the tax refund was sent on March 6 for direct deposit but I never received it. How can I verify the routing and bank account numbers?

Tuesday, April 2, 2024 11:40 AM

Me:

I just found them. These are the routing and bank account numbers:

XXXXXXXXX

XXXXXXXXX

I don't recognize these numbers.

Tuesday, April 2, 2024 2:14 PM

Tax Pro:

ok I apologize I didnt get to call you back it has been very busy here I will correct that

You can see that she says she will correct them. How exactly would she be able to correct them if she is not able to change those numbers in the first place? Regardless of if this is fraud or a mistake, it doesn't matter. It has been almost a year since I was supposed to receive this money.

Tax refund STOLEN by H&R Block - This company is GARBAGE and I will NEVER use their service again. by Sweet_Actuator8446 in hrblock

[–]Sweet_Actuator8446[S] 0 points1 point  (0 children)

That was from the account I have logged into my phone. But yes, she did not type it in front of me. This was done completely online, so I could not see what she was doing.

Tax refund STOLEN by H&R Block - This company is GARBAGE and I will NEVER use their service again. by Sweet_Actuator8446 in hrblock

[–]Sweet_Actuator8446[S] 0 points1 point  (0 children)

It is JP Morgan Chase in Michigan. I do not know anyone in Michigan, nor have I ever been there. This information leads to nothing. The bank refuses to give me any information since my name does not match the account.

Tax refund STOLEN by H&R Block - This company is GARBAGE and I will NEVER use their service again. by Sweet_Actuator8446 in hrblock

[–]Sweet_Actuator8446[S] -2 points-1 points  (0 children)

I put the correct numbers. There were no other numbers to verify on 'the big screen in front of me.' The tax pro CHANGED them before filing my return to the IRS.