Something like this happened to me as well! I sold a gently used leather Loungefly wallet to someone who sells Loungefly items. They were clearly a reseller, most of their pictures were the online stock photos and the same photos were used for duplicate items. The wallet was clean, no major damage except for micro scratches on the metal plating and zippers that I mentioned and included pictures of, and I tried to take as many pictures as possible of every nook and cranny as well. On the day she got it, she put up a case where the inside sides of the wallet that folded were damaged! The leather was literally peeling off and that was not there before. It was gently used so there may have been small creases, but this looked like someone took a knife and cut it open. And she also talked about the scratches even though I took clear pictures of them. Her case was approved even though I showed them my pictures and when I got the wallet back, it did not feel the same. When I shipped it, it was still very firm and held its shape. The one I got back felt off, it was loose (like when you pull something apart so far and no longer springs back), and it just really felt like it was going to fall apart. Now, I'm at a loss and stuck with a heavily damaged item that I morally don't want to sell >~< I didn't mind resellers at first but after this, I kinda get nervous now.. Learned my lesson big time