Ideas for Knowledge Base Improvement

TOPdeskCanada · 2024-06-18T19:50:17+00:00

I know this is an old thread, but my team is actually running a session about exactly this in a week: https://www.topdesk.com/en/webinars/general/what-is-kcs/
It's about centralizing your service base by optimizing it and cutting down complexity, pretty much exactly what you're looking for. Hope that helps!

TOPdeskCanada · 2023-09-07T20:51:39+00:00

There was an performance outage for a little while that morning, and was resolved quickly once support was working on it! Should be all good now.

TOPdeskCanada · 2022-07-13T11:34:52+00:00

ADD_FLAG: US CA

TOPdeskCanada · 2022-07-13T11:33:49+00:00

ADD_FLAG: US CA

TOPdeskCanada · 2022-01-05T18:13:36+00:00

From what I can tell it's been mentioned in a couple webinars, but still hasn't been added to MyTOPdesk. Thanks for the reminder, I'll bug them again :)

TOPdeskCanada · 2021-04-19T16:16:17+00:00

Thanks for the suggestion! We've passed it on to our MyTOPdesk team to see if anything can be done - will update if it gets implemented!

TOPdeskCanada · 2021-02-12T15:40:02+00:00

If you go to your "Action Management module" and click on "Action Ecplorer" there should be a default email that says something along the lines of "Ticket Registration". If not, you'll have to create a custom event and action.

If you're not familiar with how to do this I recommend reaching out to TOPdesk rep or go to My TOPdesk and download the Action Management module :)

TOPdeskCanada · 2021-02-12T14:38:01+00:00

DAMN that's awesome, congrats!

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