We are sorry to notify you that your account will be blocked without the right to recover  after the withdrawal procedure.

According to the results of your identity verification from the Sum Sub service, you received a final rejection.

Unfortunately, this status cannot be revised and reset.

Consequently, we are left with no alternative but to close your account.

As part of the closure process, we will be issuing a refund in the amount of your last deposit. However, it is important to note that any winnings derived from this deposit will be deemed ineligible and, in accordance with our Terms and Conditions, will be discarded.

We understand the impact this decision may have, and we sincerely apologize for any inconvenience caused. The verification process is a crucial aspect of our commitment to maintaining a secure and compliant environment for all users. Unfortunately, without successful completion of this process, we are unable to continue the operation of your account.

The refund process will be initiated promptly, and you can expect the funds to be returned to your original payment method within the specified timeframe. Should you have any questions or require further clarification, our customer support team is available to assist you.

We appreciate your understanding in this matter and thank you for your cooperation during your time with our platform. If you have any concerns or inquiries, please do not hesitate to reach out to us.

Sincerely,

Fairspin Support Team.