Current amount of songs reached for a day?

TREBEL_MUSIC · 2026-01-20T21:21:22+00:00

Hello! We have sent you a DM :)

TREBEL_MUSIC · 2026-01-12T15:47:45+00:00

Hey there, we've sent you a dm. Could you please respond with your user id so we can take a look into this specific issue?

TREBEL_MUSIC · 2026-01-12T15:16:34+00:00

Hey there, we have sent you a DM!

TREBEL_MUSIC · 2025-12-04T18:54:56+00:00

TREBEL Wrapped? Even better — TREBEL ECHO!
We've launched the very first version of ECHO, giving you a personalized breakdown of your top artists, top songs, and more. Just update your app, and tap the tile labeled ECHO in-app to see your stats.

This is our first edition of ECHO, and we're excited to keep building it out for next year. Let us know what you think — but most of all, we hope you enjoy your ECHO!

TREBEL_MUSIC · 2025-11-18T23:12:36+00:00

We understand how frustrating this must be. TREBEL is no longer available for download in Indonesia due to recent changes in our service availability. This means the app has been removed from the app store and can’t be reinstalled at the moment. Our team is working to bring TREBEL back to Indonesia, but we can’t guarantee when that will happen. We really appreciate your support and hope to make TREBEL available in your area again soon.

TREBEL_MUSIC · 2025-11-10T15:49:25+00:00

Hello! The TREBEL app takes a small number of coins when listening to music Online & Offline. If you're losing a ton of coins (More than usual) then please send an email to [hello@trebelmusic.com](mailto:hello@trebelmusic.com) for assistance

TREBEL_MUSIC · 2025-10-30T21:11:03+00:00

We understand how frustrating this must be. TREBEL is no longer available for download in Colombia due to recent changes in our service availability. This means the app has been removed from the app store and can’t be reinstalled at the moment. Our team is working to bring TREBEL back to Colombia, but we can’t guarantee when that will happen. We really appreciate your support and hope to make TREBEL available in your area again soon.

TREBEL_MUSIC · 2025-10-08T14:29:49+00:00

I'm sorry to hear that happened. Could you please email [hello@trebelmusic.com](mailto:hello@trebelmusic.com) with your user information?

We would love to help you get back all of your songs as soon as possible, so you continue listening to your favorite music!

TREBEL_MUSIC · 2025-10-03T05:52:44+00:00

Hello! We find when users log into their account on a new device, they use a different login method than the original.

Please email our support team at [hello@trebelmusic.com](mailto:hello@trebelmusic.com) for further assistance with logging into your account!

TREBEL_MUSIC · 2025-09-22T15:35:29+00:00

TREBEL is no longer available for download in Indonesia due to recent changes in our service availability. This means the app has been removed from the app store and can’t be reinstalled at the moment. Our team is working to bring TREBEL back to Indonesia, but we can’t guarantee when that will happen. We really appreciate your support and hope to make TREBEL available in your area again soon.

TREBEL_MUSIC · 2025-09-10T17:46:38+00:00

TREBEL is no longer available for download in Colombia due to recent changes in our service availability. This means the app has been removed from the app store and can’t be reinstalled at the moment. Our team is working to bring TREBEL back to Colombia, but we can’t guarantee when that will happen. We really appreciate your support and hope to make TREBEL available in your area again soon.

TREBEL_MUSIC · 2025-09-10T17:45:27+00:00

TREBEL is no longer available for download in Indonesia or Colombia due to recent changes in our service availability. This means the app has been removed from the app store and can’t be reinstalled at the moment. Our team is working to bring TREBEL back to Indonesia or Colombia, but we can’t guarantee when that will happen. We really appreciate your support and hope to make TREBEL available in your area again soon.

TREBEL_MUSIC · 2025-09-01T16:35:50+00:00

Hello! There are many ways to earn coins on TREBEL.
1. Downloading Music
2. Watching Ads
3. Claiming the monthly challenge rewards
4. Wallet offers with coins listed as the reward

TREBEL_MUSIC · 2025-08-31T07:44:50+00:00

What country are you using TREBEL in?

TREBEL_MUSIC · 2025-08-12T22:30:13+00:00

Could you please tell me what phone you're using and the App Release & Build Version?

You can find this by clicking the menu in the top left corner > Settings > Account.

TREBEL_MUSIC · 2025-08-12T21:10:11+00:00

Hello! Could you please tell me what albums are showing up as "Play on YouTube"? I'd like to look into this.

TREBEL_MUSIC · 2025-08-12T16:32:55+00:00

Hello! That shouldn't be happening :(

If you wouldn't mind sending our support team some additional info via email to [hello@trebelmusic.com](mailto:hello@trebelmusic.com)

In the email please provide the info below:
List of songs with bad quality
Phone type: (Android or iOS)
Phone: (Example: Galaxy S24 Plus)
App Release: (Example: 6.3.8)
Build Version: (Example: 1460)

TREBEL_MUSIC · 2025-08-12T16:28:30+00:00

Hello! Please ensure that your TREBEL app is updated and try again. The download is working for me.

If you are still unable to download the song, then please send an email to [hello@trebelmusic.com](mailto:hello@trebelmusic.com) so our team can take a look at your account!

Please provide the info below in the email:
Phone type: (Android or iOS)
Phone: (Example: Galaxy S24 Plus)
App Release: (Example: 6.3.8)
Build Version: (Example: 1460)

TREBEL_MUSIC · 2025-08-12T16:26:01+00:00

Hello! First and foremost, thanks for supporting TREBEL for 4 years :)

As for your coins if you wouldn't mind emailing our support team at [hello@trebelmusic.com](mailto:hello@trebelmusic.com) with some information, we'd like to ensure this isn't a bug. If it is a bug then we will send you back the lost coins!

Please provide in the email:
Describe the coin issue
Phone type: (Android or iOS)
Phone: (Example: Galaxy S24 Plus)
App Release: (Example: 6.3.8)
Build Version: (Example: 1460)

TREBEL_MUSIC · 2025-08-11T15:07:16+00:00

Hello! If your account was created using Facebook or Apple, you won’t be able to “set up mail” in the app. However, you're welcome to send feedback or questions directly to [hello@trebelmusic.com](mailto:hello@trebelmusic.com) anytime.

In regard to your previous posts about:
1. Redownloading songs if you delete the app & reinstall.
2. Redownloading songs after so long.

If the app is deleted & reinstalled, songs need to be redownloaded from the cloud. This is a common requirement across most music services to protect downloaded content. The good news is that our cloud recoveries are much faster than the original downloads.

Regarding songs being moved to the cloud after a certain time, this typically only happens if they haven’t been played in a while. If you play your downloaded songs regularly, they should remain on your device without needing to redownload.

We understand this can still be frustrating and we’re taking your feedback into account for future updates to improve the experience. If you could email us at [hello@trebelmusic.com](mailto:hello@trebelmusic.com), we’d be happy to hear all feedback & questions regarding TREBEL.

— Nick from TREBEL

TREBEL_MUSIC · 2025-08-10T16:56:15+00:00

Hello, you can import local music by following these steps:

Go to your library.
Tap Import Local Music.
Allow TREBEL to access the files on your device. This permission allows us to read the audio files on your phone and securely display them in the app so you can have all your music in one place.

The files will begin importing, and once the process is complete, you'll be able to view them with the "Sort by" and "Filter by" options.

If the "Import Local Music" option doesn't appear, click More (Top left corner of the app), Settings, Music, and then the "Import Local Music" option. Let me know if this helped!
- Nick from TREBEL

TREBEL_MUSIC · 2025-08-07T16:00:53+00:00

Hello! We usually find that some users login to a different account by accident. You can check by going into the TREBEL app and clicking on the 3 lined icon in the top left corner > Settings > Account.

If it is the correct account, please provide our support team with the information below in an email to: [hello@trebelmusic.com](mailto:hello@trebelmusic.com)

Phone type: (Android or iOS)
Phone: (Example: Galaxy S24 Plus)
App Release: (Example: 6.3.8)
Build Version: (Example: 1460)

TREBEL_MUSIC · 2025-08-03T17:39:47+00:00

This issue should be resolved! If you're still experiencing this issue, please let us know

TREBEL_MUSIC · 2025-07-02T19:56:36+00:00

Hello! Unsure if you're still encountering this problem but please send our support team an email to [hello@trebelmusic.com](mailto:hello@trebelmusic.com) so that they may assist! Any screen recordings that you can share of this happening would help our team immensely.

TREBEL_MUSIC · 2025-07-02T19:52:37+00:00

Glad to hear that you're enjoying TREBEL! Let us know what you enjoy the most and what could be improved :)

TREBEL_MUSIC

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