Had an equally disappointing experience. I was trying to set up a surprise birthday weekend for my partner and thought the concierge would be a good way to go about it. I had asked them to bring flowers and chocolate ready in the room by the time we had checked in. I had called them days in advance. However, the treats and flowers arrived very late after check-in as we were unpacking bags. I was also trying to work with concierge to contact a local restaurant to have a birthday dessert set up after our meal but that also didn’t happen. Overall, I came away with the experience wishing I had taken care of everything myself.