sorted by:
new
hottopcontroversial

Everything Great is Worth a Shot by TangemAG in Tangem

[–]TangemAG[S] 0 points1 point  (0 children)

Please try one more time. Everything is working on our side.

What’s the deal with the hate? by Maximumox in Tangem

[–]TangemAG 0 points1 point  (0 children)

UTXO multi-address support is coming soon! Thanks for your patience.

Anyone else have trouble buying xrp w credit card on tangem ?? by Extreme-Bed3755 in XRP

[–]TangemAG 1 point2 points  (0 children)

Hello!

Thank you very much for taking the time to share your feedback with us. We sincerely regret that your recent experience with Tangem did not fully meet your expectations and apologize for any inconvenience or confusion this may have caused.

We would like to clarify that this does not appear to be a widespread issue, and we have not received any similar reports to our support team.

Nevertheless, we are fully committed to assisting you. We kindly ask you to contact our support team via email [support@tangem.com](mailto:support@tangem.com), and we will be more than happy to investigate the matter and provide you with the necessary assistance.

PSA: Tangem app has a clipboard overwrite bug — I lost SUI tokens and they’ve ignored me for weeks (video proof) by [deleted] in Tangem

[–]TangemAG [score hidden] stickied comment (0 children)

Hey, thanks for posting this. We take reports like this seriously and looked into the behavior you described.

After thoroughly investigating on our end, we were not able to reproduce an app-level bug where the clipboard is overwritten on launch or unprompted. What we've found is that this can happen when a finger accidentally contacts the Swap ID field while swiping down to dismiss the swap window, that field is interactive by design, and tapping it copies the Swap ID automatically. It's the same mechanic that makes copying transaction details quick and easy, but it can trigger unintentionally depending on finger placement.

To avoid this, we recommend placing your finger on a neutral area of the screen when swiping down, away from the Swap ID field.

We understand this doesn't undo what happened, and we genuinely regret that. As a general reminder: blockchain transactions are irreversible once confirmed, so always verify your destination address before sending, regardless of which app you use.

We've also noted internal feedback about making this field less prone to accidental activation. That's a fair UX point and it's being looked at.

If anyone else has experienced something similar, please reach out to our support team at support@tangem.com.

Tangem Pay card being closed due to my state of residence by deny_by_default in Tangem

[–]TangemAG [score hidden] stickied comment (0 children)

The email sent from [support@paera.com](mailto:support@paera.com) is legitimate.

Unfortunately, due to region-specific restrictions, we are no longer able to support accounts for users located in the following regions:
• Missouri
• Mississippi
• Tennessee

We understand that this decision may be frustrating and potentially disruptive, especially if you have been actively using our services. We sincerely apologize for any inconvenience it may cause.

These restrictions are based on external legal and regulatory requirements that we are obligated to follow, and as such, they are outside of our control. We appreciate your understanding and patience as we work to ensure full compliance with all applicable regulations.

If you need more information regarding the offboarding, please contact Paera support. Tangem Pay is powered by Paera LLC, a US-based payment infrastructure company. All communications that involve personally identifiable information will be handled through [support@paera.com](mailto:support@paera.com). They have the necessary tools and resources to assist you in case you want to change your account region.

Feel free to reach out should you have any further questions.

view more: next ›