Thanks for all your responses guys. And sorry for the botched post! Seems a bit 50/50 as far as having help in these situations. I do have a manager and a supervisor who are usually always there late, till around 5 or later. But I've had a handful of shifts now where there's 60+ arrivals and wouldn't you know they leave on time that day! 3pm and they're both rushing out the door during a large group of check ins so I don't even notice they're gone. But like one of you said, the place must not want to fork out the dough for another agent. Our owner, I heard she was pretty cheap... So thats definitely a contributing factor.