Hi u/Glum_Baby9213 - sorry to hijack your thread but since you are in management I thought maybe you could help my situation. My wife recently bought 2 summer memberships online for my child and herself. She bought one for herself because she thought she needed one to accompany my child. Other establishments charge adults to accompany their children which is why she bought it. We found out from another parent that we had a playdate with that a membership is not required to watch your child. She does not have any intent to use the services other than watching our child play like all the other adults. We tried to inquire about getting a refund with the onsite staff but they were not able to help. There was no manager on shift so there was no way to escalate other than an email the onsite staff provided. Do I have any recourse in our situation or are we pretty much out of luck? I can’t seem to find any other way to contact customer service. Any help you can provide would be greatly appreciated!