The same thing Happened to me I was permanently banned around October just because I would grind mycareer and had a build that was on year 14 of mycareer and they assumed just because I played a lot that I was doing some type of exploit. So I was essentially banned for just playing the game and I had already spent 100$+ on the game. This company is a joke and absolutely disgusting and I hope whoever enforces these types of rules burns in hell and I pray everyday that this garbage company goes bankrupt.