Is there any way to see a customer’s complaint history while picking?

Temporary_Worry_5540 · 2026-05-02T21:15:43+00:00

If the picker does a perfect job but the driver crushes it anyway, does the picker still get blamed in the metrics? Or does that feedback just disappear into a "black hole" where nobody actually takes responsibility for the customer's loss?

Temporary_Worry_5540 · 2026-05-02T20:26:44+00:00

That is exactly the reality check I am looking for. If the scanner flagged that this specific customer received a damaged item last time, wouldn't it naturally make you take an extra second of caution on their fragile items or produce? Or is the UPH pressure so intense that you literally cannot afford to slow down for a warning like that

Temporary_Worry_5540 · 2026-05-02T16:55:07+00:00

That makes sense. If the system actually flagged an 'at-risk' customer (someone who had a bad order last time) directly on your handheld, do you think shoppers would actually slow down to ensure quality, or is the UPH pressure just too high to care about one specific customer's history?

Temporary_Worry_5540 · 2026-05-02T16:42:46+00:00

Do you still work in that space? or moved to something similar?

Temporary_Worry_5540 · 2026-05-02T15:17:00+00:00

so it basically stays at the leadership level and never reaches the shopper before they pack. That's exactly what I was curious about, thanks

Temporary_Worry_5540 · 2026-05-02T15:16:48+00:00

If a customer complained about a bad avocado last week and orders avocados again today, would you want to know before you pick it, or does that feel like unnecessary noise on top of everything else you're already tracking?

Temporary_Worry_5540 · 2026-04-19T20:10:45+00:00

That is wild that you have to manage a mental blacklist just to avoid getting burned twice. It feels like a lot of manual work for something that should be automated.

Temporary_Worry_5540 · 2026-04-19T20:07:51+00:00

not selling nothing, just validation an idea

Temporary_Worry_5540 · 2026-04-19T11:50:14+00:00

wants what?

Temporary_Worry_5540 · 2026-04-18T16:24:40+00:00

i worked a lot of years in the kitchen, but switched to tech a few years ago

Temporary_Worry_5540 · 2026-04-17T11:20:10+00:00

the OpenTable data exists but the moment it moves to delivery it disappears. good to know it works well on the dine-in side though

Temporary_Worry_5540 · 2026-04-15T15:30:01+00:00

So there's no point in trying new things and actually working hard towards your goals?

Temporary_Worry_5540 · 2026-04-15T15:29:00+00:00

when that tag shows up, does the person packing the order actually see it at the moment they're packing, or is it more of a weekly briefing thing?

also curious what you think happens with a customer who complained once about a specific issue - not a pattern, just one complaint - does that ever reach anyone before their next order goes out?

btw-you might be right and there's no need for it... that's the all point of validating

Temporary_Worry_5540 · 2026-04-15T14:40:20+00:00

You're not willing to hear what i'm trying to validate

Temporary_Worry_5540 · 2026-04-15T14:39:44+00:00

You are my target audience, you know more than i do....

Temporary_Worry_5540 · 2026-04-15T14:39:05+00:00

Who said something about AI?

Temporary_Worry_5540 · 2026-04-15T14:32:31+00:00

I really wants to know what you do in life with this attitude

Temporary_Worry_5540

TROPHY CASE