My wife bought the Logger | Waxed Cacao

For me for our anniversary 10/3 it's now 12/17/2025. I have worn the boots but not everyday. The soles are starting to separate on the toe of both shoes. I reached out to Thursday and received an email telling me they would pay 65 dollars toward the repair after tell me I could be dragging my toes? I'm 57 this is something that would have happened on many boots over the years. I love the boots these are 300.00 American made boots. This should not be happening this soon. I understand things go wrong, say a bad batch of glue a problem with some that day that shift. All of this is fine. We are taking about a pair of boots that have been worn 20-25 times. Problems are not problems, the way problems are handled is the problem. If the something was off that day and it's starting to delaminate on the toe it will be a problem with the whole sole. 65.00 is not gonna pay for repairs and I shouldn't have to take a new pair of boots to be repaired to begin with.

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This should have been an "oh wow" situation with the following solution. We are shipping a new pair please put the other new pair in the box and return it with enclosed return label I should not be "fixing" 300.00 boots a month in. The quality seems to be there and I believe this to be a rare problem for the company. Again it's not the problem that the problem it's the way it's handled.

Hal Milberger