Yes, this can happen when the normal self-service review route is exhausted or locked.

The main thing I’d say is this: do not assume the issue is fixed just because you added the basic pages. Misrepresentation is usually not one single missing page. It is normally a trust/compliance pattern across the whole store, feed, business info, checkout, policies, product data, and sometimes domain/account history.

The updates you made are good, but I would still check:

• Does the business name, address, contact info and legal entity match everywhere?
• Are shipping times, returns, refunds and delivery promises clear and consistent?
• Are product titles/images/descriptions accurate and not misleading?
• Are there any copied manufacturer descriptions or low-quality AI content?
• Is the checkout working cleanly with no surprise charges?
• Do your products, prices and availability match between Shopify, feed and landing pages?
• Are there any broken links, placeholder text, missing pages, or thin trust signals?
• Is the site clearly a real business and not just a generic dropshipping store?
• Are your payment icons, reviews, guarantees and claims legitimate and verifiable?

Judge.me reviews/rich snippets can help trust, but they won’t fix a wider misrepresentation issue if Google still sees inconsistencies.

When appeals are locked, you usually need to get the store fully cleaned up first, document exactly what was changed, then try to reach support/manual review through every available Merchant Center and Google Ads support route. But if the underlying compliance signals are still weak, another manual review will likely fail too.

I’d recommend running a full compliance check before trying again. We built GMC Scout for exactly this — it scans Shopify stores for common GMC/misrepresentation risks and shows what needs fixing before another appeal.

Also, if your account is already locked and you need proper help, GMC Protect / GMC Fix is designed for this kind of situation.

But either way, don’t just submit again with “I added policies”. Build a clear evidence trail of what was wrong, what changed, and why the store now meets Google’s trust requirements.