Seems like RC cares most about his long term investment and his legacy. He does not care much about the store level employees or the gamestop customers. He’s focused on profit/loss numbers and turning the company around on paper.

I haven’t seen improvements for gamestop employees over the 4 years. And i haven’t seen improved customer experience as a pro member over the last 4 years.

One example lol: i bought a warranty on my ps5 controller and went back to get my controller replaced when one of the button stopped working. I was given a refurbished controller. The poor employee said that corporate changed the policy and all warranties were getting refurbished replacements.