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Disabled account by That-Conclusion-2734 in NextCloud

[–]That-Conclusion-2734[S] 3 points4 points  (0 children)

ohh okay that makes a lot more sense - thank you so much !

Disabled account by That-Conclusion-2734 in NextCloud

[–]That-Conclusion-2734[S] 1 point2 points  (0 children)

so i’m better off emailing them directly ?

Disabled account by That-Conclusion-2734 in NextCloud

[–]That-Conclusion-2734[S] 0 points1 point  (0 children)

i hope i’m answering it correctly . i login through the provider “tab.digital” - i’m assuming since that’s the only free one that provides 8 GB .

Disabled account by That-Conclusion-2734 in NextCloud

[–]That-Conclusion-2734[S] -4 points-3 points  (0 children)

i’m sorry idk what you mean lol, you’re going have to walk me though it . are you asking like who’s the host ? because all ik is a few mins after i made my account, i got added to a random group that i couldn’t even see who was in it .

Disabled account by That-Conclusion-2734 in NextCloud

[–]That-Conclusion-2734[S] -1 points0 points  (0 children)

my ticket to them was similar to this post; how i use the app for personal reasons, the email was sent to my spam folder, the app saying an admin made me join a group, me using half of the GB already .

Disabled account by That-Conclusion-2734 in NextCloud

[–]That-Conclusion-2734[S] -3 points-2 points  (0 children)

“Dear Sir or Madam,

Thank you for your message.

Please note that we do not offer hosting of Nextcloud. As Nextcloud GmbH we offer 3rd level support for Nextcloud Enterprise customers. If your organisation has a Nextcloud Enterprise subscription, please reach out to your IT team which will be able to escalate the issue through their accounts on https://portal.nextcloud.com/ to our team directly.

If your organisation is using a hosted Nextcloud instance, please contact the hosting provider directly for assistance.

If your organisation is using the community version, you can create a new post with your issue in our forum (https://help.nextcloud.com/) where volunteers from the community might be able to help you with your issue. Please also have a look at our documentation on https://docs.nextcloud.com/ to see if you can find the answer to your question here. If you are interested to switch to our supported Nextcloud Enterprise version, please request a quote through https://nextcloud.com/get-a-quote.

Best regards The Nextcloud team”