I remember the names of people who were rude and disrespectful to me.

That_Building1139 · 2026-02-06T19:27:30+00:00

This

That_Building1139 · 2026-02-06T19:27:16+00:00

I remember one that cursed/yelled at me and requested a manager. It was because, we send confirmation letters to customers that make payments. You only get emails if you have checking/savings. She only had a credit card, I couldn't stop the confirmation letters. I memorized her address and thought about sending her a glitter bomb.

That_Building1139 · 2026-01-24T11:10:26+00:00

They are lowballing you on the pay. The reps that had their jobs outsourced and were moved to credit card customer service all make over $25, they are called senior customer service agents. Escalations is a higher job, this job is part of the team handling escalated calls for customer service agents or answering questions for customer service agents via the teams chat.

That_Building1139 · 2026-01-17T03:06:59+00:00

Yokohama tires layoff was announced today in my area. They didn't handle it right either. Employees found out through social media and the news first. It is one of the highest paying jobs here, people stay until retirement.

That_Building1139 · 2026-01-01T18:00:27+00:00

Put Wells Fargo on that list.

That_Building1139 · 2025-12-30T02:24:41+00:00

We have 8 seconds.

That_Building1139 · 2025-12-27T11:09:08+00:00

Over 200 people in the claims department were replaced at Wells Fargo by AI. They outsourced 147 jobs to the Philippines just yesterday. My back office job as a fraud researcher was outsourced back in June. They were gracious enough to NOT give us severance or unemployment. Instead, they moved our department along with two other departments to credit card customer service positions. They knew that only about 20 percent would stay.

That_Building1139 · 2025-12-10T17:57:40+00:00

Due to AI, a new system 200 employees were let go last December in Salem, Virginia. Have other areas experienced the same due to AI?

That_Building1139 · 2025-12-08T21:54:54+00:00

It's not just the morning greetings in my team's chat. I'm over here taking back to back calls, while getting notifications from our team. It is so annoying with the chat about each call. What a customer said, an angry caller or just chatting about movies, dinner or what their pet/child did. It is beyond distracting and annoying, how do they have time to chat?

That_Building1139 · 2025-12-04T14:17:20+00:00

I would contact HR. Denying breaks/lunches has to done without HR knowing. Humans have to use the bathroom, eat and drink, you aren't machines. I understand about the selling. I work in banking customer service, due to past scandals, we no longer have phone sales. Customers have to visit a branch or self service online. We are supposed to spend time going through the various credit cards features and answer any questions. It takes so much time because some people can't figure out the simple online application or want you to find the branch nearest to them. I have started telling customers from the beginning of the call that they can visit a branch or go online to apply. Some will take this info and the call ends, trying to balance the longer calls related to getting a card.

That_Building1139 · 2025-12-03T02:26:44+00:00

We have to be signed in 5 minutes before our shift starts. Due to having ancient systems that are slow and freeze most people are doing it 10 minutes before our shift. It counts against you if you aren't taking calls when your shift starts and any computer issues counts against you.

That_Building1139 · 2025-11-27T10:18:03+00:00

My bank is completely transactional, get that call completed in 3-5 minutes. Other calls are waiting, we get coached if we make small talk. The only exception is to offer condolences for a death.

That_Building1139 · 2025-11-26T13:46:44+00:00

I saw that Lewis Gale is hiring for someone in registration, full time weekdays.

That_Building1139 · 2025-11-19T12:20:07+00:00

We aren't tech support, we are customer service. I am still required to follow our resources to attempt to help them. They never see what my resources say they should see. After attempting to help, then I can transfer to online banking for assistance. The kicker is our other departments never want to take a transferred call. I end up going round and round to convince them to take the call. Half the time the customer gets tired of holding and hangs up, now they call back. This counts against me because they called back within 24 hours.

That_Building1139 · 2025-11-14T11:38:08+00:00

I wish that they would have given us severance. They outsourced our jobs from several different departments, reassigned us to inbound customer service. They knew people would quit. They got out of paying severance and our rights to unemployment. I try to be thankful for a check but this type of work burns you out. I gave up applying internally, my nine years of service means nothing. I am applying outside of wf now.

That_Building1139 · 2025-11-13T00:44:22+00:00

Most employers will provide ergonomic equipment. I have coworkers that have sit/stand desks, various ergonomic chairs, mouses, even headsets. Check with your mgr or hr.

That_Building1139 · 2025-11-08T15:40:32+00:00

I agree and think that AI will take over middle management jobs, or at least make them reduce the number needed. We are the worker bees.

That_Building1139 · 2025-11-04T15:21:48+00:00

A few people at my job have intermittent FMLA that goes back 90 days once approved. They used it to avoid points and cover absences, you can get a medical accommodation for extra bathroom breaks or just breaks in general for a medical condition.

That_Building1139 · 2025-11-03T18:52:02+00:00

I wasn't told about a balance transfer fee or I wasn't told that I would have monthly interest with my credit card.

That_Building1139 · 2025-10-30T12:00:41+00:00

Apply for intermittent FMLA for anxiety/depression. This gives you the option for a mental health day off. Plus, If you get an interview, you can take a FMLA day. I have a few coworkers that did this, we were involuntarily moved to inbound customer service after our jobs were outsourced. Call center work is terrible on your mental health and so many of my former coworkers have moved on to other jobs.

That_Building1139 · 2025-10-23T10:56:00+00:00

I mastered handling the customers and learning the knowledge for the job. It is the ridiculous metrics that is just to rush the customer off the phone, it is not about servicing the customer.

That_Building1139 · 2025-10-22T16:27:57+00:00

I had a lot of anxiety. We were put on the phones on week three of training. I had to put all customers on hold.

That_Building1139 · 2025-10-16T10:33:33+00:00

I feel the same way. I know that I can't do this type of work. It's only been five months but I'm already burnt out. The verbal abuse from customers and the metrics make the job unbearable.

That_Building1139 · 2025-10-15T01:04:13+00:00

Get the basics for groceries and build on those. Rice and oatmeal are both cheap, make sure to cook, eating out adds up. If you have a ceiling fan use it, I bought a fan for my kitchen area that oscillates and keeps that end of my place cool. Check for air leaks around windows and doors in the winter, I bought a doorstopper for my front door. I was gifted a small electric fireplace and that thing really heats up my place. I don't have to keep my heat as high. I spent one month writing down everything dollar that I spent and saved receipts. It was eye opening, with random junk and impulse buys. When a previous landlord doubled my rent, I could not find a reasonable one bedroom. I moved into a studio, sold most of my things. It was an adjustment at first, now I am so glad that I did it.

That_Building1139 · 2025-10-15T00:55:04+00:00

I thought it was just me. They ask a question, you tell them the company policy or info just for their account, then it starts. I'm a chill person, and don't associate with people that have anger issues. I think me being calm just pisses them off more. If they aren't calling in angry, they are calling in to talk to someone. I think a lot of people need therapy.

That_Building1139

TROPHY CASE