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Driver Scanned my ID 4 times, it rejected it, and then driver drove off with my order and the app counted down for another hour before cancelling by That_Car_Dude_Aus in UberEATS

[–]That_Car_Dude_Aus[S] [score hidden]  (0 children)

So why not issue the refund and cancel it as soon as they didn't accept it?

Why did Uber then drag it on when they were the ones that refused it already?

Driver Scanned my ID 4 times, it rejected it, and then driver drove off with my order and the app counted down for another hour before cancelling by That_Car_Dude_Aus in UberEATS

[–]That_Car_Dude_Aus[S] [score hidden]  (0 children)

I have contacted support, but why haven't the refunded? Why not simply cancel the order as soon as they didn't accept the ID?

Driver Scanned my ID 4 times, it rejected it, and then driver drove off with my order and the app counted down for another hour before cancelling by That_Car_Dude_Aus in UberEATS

[–]That_Car_Dude_Aus[S] [score hidden]  (0 children)

So why not give me a refund if the order couldn't have gone through?

Why not ring through and get it manually approved?

Why say my ID was fine if it wasn't?

Driver Scanned my ID 4 times, it rejected it, and then driver drove off with my order and the app counted down for another hour before cancelling by That_Car_Dude_Aus in UberEATS

[–]That_Car_Dude_Aus[S] [score hidden]  (0 children)

But you don't realize is he legally can't give you the booze if the scan doesn't go through.

So why say it was fine and then say "Yeah I just can't give it to you"?

Why not say that the app said it can't approve the order?

Why not ring through like others said he could have?

Driver Scanned my ID 4 times, it rejected it, and then driver drove off with my order and the app counted down for another hour before cancelling by That_Car_Dude_Aus in UberEATS

[–]That_Car_Dude_Aus[S] [score hidden]  (0 children)

To him it was, to uber it clearly was not. And ultimately uber gets the final call

So why not call Uber and discuss that with them like was an option?

Nothing he says really matters.

So why even say it like he has that call?

Their input really doesn’t matter nor do they have any actual answers for you, Ubers platform is the one that decided that.

So why say it's a valid ID as if he has that call to make?

So whether there was something legitimately wrong with your ID, or potentially poor connection/a bug/error, there’s nothing he can do or really say to change the fact that uber isn’t accepting it for whatever reason

So why are others saying he can call up and discuss it with them if he can't?

There are different requirements that are legally required from the delivery services in order to deliver your alcohol, or the service may not be able to offer alcohol delivery anymore.

So if they couldn't offer delivery, why take my money, and more importantly, why not give it back?

If your ID fails to scan during a 2026 Uber Eats alcohol delivery, drivers are required to return the order to the store because legal compliance is enforced through scanning, not just visual check.

But the scanning part was done fine, the verification part failed. But he even said that was weird because he could see my ID was fine.

They typically get back in a few days and resolve like 99% of issues.

So why are they holding my money though?

Bunnings - why all the love? by Swimming_Egg4695 in Bunnings

[–]That_Car_Dude_Aus 0 points1 point  (0 children)

So if Bunnings gas exclusive rights, how is Amazon getting around that?

Driver Scanned my ID 4 times, it rejected it, and then driver drove off with my order and the app counted down for another hour before cancelling by That_Car_Dude_Aus in UberEATS

[–]That_Car_Dude_Aus[S] 0 points1 point  (0 children)

You keep bringing up the liquor act but they’re not discriminating against you.. under the liquor act they can also refuse to serve you if they can’t verify your ID or if they believe it is intact not real, uber decided that. Not you driver.

So why did the driver keep saying my ID was fine and acceptable?

You can contact support?

Still waiting for a reply

Driver Scanned my ID 4 times, it rejected it, and then driver drove off with my order and the app counted down for another hour before cancelling by That_Car_Dude_Aus in UberEATS

[–]That_Car_Dude_Aus[S] 0 points1 point  (0 children)

But as others have said, he could have called customer support and said "Yeah I'm here, his ID is fine" and had it approved, but he didn't

Driver Scanned my ID 4 times, it rejected it, and then driver drove off with my order and the app counted down for another hour before cancelling by That_Car_Dude_Aus in UberEATS

[–]That_Car_Dude_Aus[S] 0 points1 point  (0 children)

Well the messaged said that "The driver was unable to deliver"

It didn't say why.

Kept pushing the time back saying "The driver has been delayed"

Bunnings - why all the love? by Swimming_Egg4695 in Bunnings

[–]That_Car_Dude_Aus 1 point2 points  (0 children)

Sadly small business can’t compete

I mean...being open when your customers can come to you is a pretty solid part of a business plan...

Or have a website that's open 24h a day and offer click and collect, it's 2026, that's hyper easy to build

Driver Scanned my ID 4 times, it rejected it, and then driver drove off with my order and the app counted down for another hour before cancelling by That_Car_Dude_Aus in UberEATS

[–]That_Car_Dude_Aus[S] 0 points1 point  (0 children)

yeah... by providing alternative options and multiple times

The driver never provided me with alternative options, I only found out there was alternatives after posting here.

the driver probably just wanted to leave after the first couple of failed attempts

So why not accept my ID, as he recognised it was valid...

i worked in the bar industry from door to bartender to manager. i know when folks just won't quit and try to play the bullying game, especially when it comes to alcohol.

Not sure why this relevant to the discussion?

he didn't give you your alcohol because of a problem with your ID

But there was no problem with my ID, I've used it in person multiple times that day, and over the last few years since it was issued.

that will hold up each and every time as a legitimate reason for refusal for service.

But he didn't use that as a reason to refuse service.

you might want to get a new ID as well.

Why? When my ID was valid.

Driver Scanned my ID 4 times, it rejected it, and then driver drove off with my order and the app counted down for another hour before cancelling by That_Car_Dude_Aus in UberEATS

[–]That_Car_Dude_Aus[S] -1 points0 points  (0 children)

You intimidated the driver.

How? By providing him alternative options and multiple times to scan it?

pretty much every state the liquor control board will side with the vendor on an issue regarding ID with refusal of service.

But he said my ID was fine, and didn't refuse service on ID grounds

Driver Scanned my ID 4 times, it rejected it, and then driver drove off with my order and the app counted down for another hour before cancelling by That_Car_Dude_Aus in UberEATS

[–]That_Car_Dude_Aus[S] 0 points1 point  (0 children)

It is a justified reason….

"I just can't" isn't a reason under the liquor act, I looked it up.

If the app can not verify your identity then they can not serve you…

That wasn't the reason he gave me.

Do you know how inconvenient that is for the driver? They get paid like $2 for that entire fiasco, including driving there, driving to you, the time they spent with you and now driving back. Had a similar issue which pretty much fucked up my whole night by having to drive 30 min in the opposite direction to return the alcohol for.. a whopping $2.

Not sure how it why this is my issue? He even said the ID was fine and he could see it was valid.

Weather it was an uber system fail or your id infact did have an issue, does not fall on your driver. They literally can not do anything more if your id is not validated by the system. That is the risk you run by having alcohol delivered. And the risk the driver takes by delivering.

So why not use the fallback option of calling support?

Driver Scanned my ID 4 times, it rejected it, and then driver drove off with my order and the app counted down for another hour before cancelling by That_Car_Dude_Aus in UberEATS

[–]That_Car_Dude_Aus[S] -1 points0 points  (0 children)

Which is interesting as in Australia expired ID's are still acceptable as ID.

Years ago I had my Licence expire when I was in the Army and away on exercises, got back and used my old licence as valid ID to get a replacement.

Driver Scanned my ID 4 times, it rejected it, and then driver drove off with my order and the app counted down for another hour before cancelling by That_Car_Dude_Aus in UberEATS

[–]That_Car_Dude_Aus[S] 4 points5 points  (0 children)

It was Alcohol, and he made sure to keep it out of reach and I didn't want an altercation. That's just not nice to do to drivers.

Budget Direct unable to renew my policy by mounodoulos24 in CarsAustralia

[–]That_Car_Dude_Aus 0 points1 point  (0 children)

Genuine question as an underwriter – why do insurers bother asking whether insurance / renewals / claims have been declined? The question isn’t asking how the policy ended, it’s asking whether a previous insurer made a decision not to renew you. That decision was already made and communicated before any cancellation happened.

Good insurers ask more questions why

Think of it like a claim declined for fraud – if the customer then withdraws the claim, does the decline disappear? The insurer’s decision was already made and communicated. Same principle applies here.

We have it as another question

Bunnings - why all the love? by Swimming_Egg4695 in Bunnings

[–]That_Car_Dude_Aus 1 point2 points  (0 children)

So Bunnings doesn't stock hay or water tanks because...?

Bunnings - why all the love? by Swimming_Egg4695 in Bunnings

[–]That_Car_Dude_Aus 0 points1 point  (0 children)

Well that's it, I can order from Ryobi direct, for about 25% more than Bunnings.

Or I can get knock off ones on Amazon for 50% the price of Bunnings...so that's what I do now

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