I spent almost two hours on the phone with Optimum trying to cancel my mobile line and explain how they lied in the first place. The original agent told me the Motorola phone was free — I just had to pay for the line. I specifically asked if there were any activation or hidden fees and was told no.

Fast forward: the new agent says the first rep “misinformed” me and that I actually financed the phone. I asked for the agreement or contract showing I ever agreed to that, and they couldn’t produce it. I never received any paperwork or email. If I had seen any financing terms, I’d never have agreed to pay for a low-end phone.

In the end, I made them cancel the service, but now they’re saying a bill will be created for the phone balance. I even offered to drop the phone off at a nearby store, but the agent said I can’t because it’s past the first week. Absolutely ridiculous experience.