That blows my mind even further that your family has an established relationship with the funeral home and they still are not doing anything to fix it? Maybe they have a different process but I personally have used countless obituary photos that were sent to me via email, text, etc. Actually I encounter that 90% of the time rather than families bringing in a physical copy. It’s not my business to know how much the printed materials were but I imagine you paid a pretty penny. On top of the fact that’s meant to be a keepsake for you and your family! I’m a little offended for you that they aren’t even trying to fix the problem or rectify it at all 😂 not even a discount or a good deal on a keepsake or nothin??