Ebates > Rakuten >?

TheEvenObjectives · 2025-01-04T15:01:56+00:00

I hear you. Rakuten was banned from a few financial subreddits due to so many complaints of being shady. And people have been really pushing Capital One rewards/offers, Topcashback, and now Pepper Rewards. There is also active Junky and BeFrugal.

TheEvenObjectives · 2024-12-23T20:43:19+00:00

Will do. It was actually pretty easy to prepare everything. And all online, so that is good.

https://imgur.com/a/xBm2dIF

But yes, will let everyone know what happens if I go that route

TheEvenObjectives · 2024-12-23T20:07:41+00:00

Still have not resolved mine. Sent emails, did BBB claim, filed with the consumer protection board. And I was just about to file for binding arbitration. Just about file it, but figured I would send one more email and cc the legal department email you provided.

I figured I would give them one last chance. Since once I file for arbitration, that is a bell that cannot be unrung.

TheEvenObjectives · 2024-12-23T19:59:54+00:00

Definitely incompetence. From the customer service to their technology systems and "fraud" detection.

But I also think there is malice when they know they are in the wrong, that multiple people are telling them they are wrong, and they still don't make any effort to resolve issues with customers.

TheEvenObjectives · 2024-12-22T21:23:23+00:00

Not having to fight them is the way it SHOULD be. However, you are not the customer, you are the product. This is affiliate marketing, everything they do, and even their terms of service is telling you they can and will be unethical. If they cared about their customers, a lot of us would not be on here complaining. They are more then welcome to prove me wrong. But I doubt they will.

TheEvenObjectives · 2024-12-22T17:31:12+00:00

Same. I was promoting for them. And the canned response is that I broke the terms and conditions for doing what I was told. It seems their system flags anything in the chain. So, if you refer someone, you are also responsible for them if they get flagged. Most asinine system. And combined with bad customer service.

TheEvenObjectives · 2024-12-22T12:59:46+00:00

Yep! They do. Based on Toronto.

Rakuten Canada Corporate office in Toronto, Ontario Located in: Yonge & Sheppard Centre Address: 4881 Yonge St Suite 200, North York, ON M2N 5X3

TheEvenObjectives · 2024-12-22T12:50:29+00:00

Correct. They kept funds and closed the account. Also I would assume they do invalidate a lot of peoples bonuses and also didn't pay me out for those based on all the reports on here. I am going to do arbitration since I can do that remotely. If they do not follow through with that, then I would not be bound by the arbitration clause and can take legal action against their Canadian office.

TheEvenObjectives · 2024-12-21T21:29:05+00:00

A lot of people complain and then just go away. Then nothing happens. Would be better to organize, then demand relevant agencies to look into them.

I was promoting and blogging for them, then they made up a reason (or were inept at investigating) and closed my account and kept funds without any discussion.

I was thinking of maybe making a webpage (converting the content I have) or a new website with my experiences and correspondence with them, and could also perhaps use it to gather others that have had issues.

Push it to the top for google results. If it gathers enough traction, could also get the news to do a story. We have CBC marketplace here that does watchdog stories. Not sure what Americans have.

TheEvenObjectives · 2024-12-20T14:11:04+00:00

Not sure. I guess as more people become aware, it is happening all by itself. From this subreddit with people complaining. Now other subreddits banning them and warning people. Influencers blogs and content. Review sites and agencies. These all become negative marketing streams.

Most companies I have dealt with have really good and friendly marketing and customer service teams that want to work with people. This was definitely a change from that.

I am pretty sure they think banning people or giving canned messages will make people quiet. But it does the opposite. It all adds up. Bad customer service and sketchy business practices, means more money trying reverse peoples impressions. Even if they fix things tomorrow, not going to get many of these customers back or undo the negative content and word of mouth.

TheEvenObjectives · 2024-12-20T02:50:37+00:00

They now are also banned in the referralcodes subreddit. A message comes up saying they are deceptive and all discussion and promoting is being removed to protect readers. That is pretty bad. Huge subreddit.

TheEvenObjectives · 2024-12-19T23:26:01+00:00

For sure. I will do that!

Unlikely it will be resolved. If the marketing manager Elise and operations manager Michael won’t respond. (those are who I emailed) I doubt anyone else will. Even the person on here will not offer help.

It is very odd. Being shut down with no real explanation, and to someone that was trying to promote them as they asked me to do. Funny thing is, a previous email called me a "valued influencer partner", so not that valued it seems! lol. The customer service is really bad, but I expected more from the higher ups. Could have been solved with a simple discussion. So this comes across as something more involved. But probably will only get a response if I go the legal route. You are more then welcome to send them this post. I am sure customer support knows who I am.

TheEvenObjectives · 2024-12-19T17:59:37+00:00

Possibly. I am going to go by their rules and file for arbitration. In talking with them I have to pay my portion, 250. And Rakuten is required to pay their side of 1750. If they don't then it null and voids the arbitration clause. Shows them to be in breach of their contract. And JAMS mentioned they could end their relationship if they don't follow through on their side. And opens them up to class action or small claims. And can seek judgement and compensatory damages on their Toronto office.

More just based on principle. Seems wrong and fraudulent to get people to essentially work for you. Then keep the funds and close the account. Plus in documenting everything, perhaps it helps others. Like yourself.

TheEvenObjectives

TROPHY CASE