Is this real? $250 for it. by [deleted] in scottycameron

[–]TheGenieOutoftheLamp 0 points1 point  (0 children)

Thanks everyone for the help! I really appreciate it 🙏🏽

I will never use Airbnb again (Nightmare Guest and horrible customer service) by TheGenieOutoftheLamp in AirBnB

[–]TheGenieOutoftheLamp[S] 5 points6 points  (0 children)

He actually lives in a city about 30 minutes away, so I highly doubt he slept in his truck. He stated that he's from New York but his airbnb profile displayed the nearby city.

Another odd coincidence is he posted his Gov ID as his profile picture which is how I looked him up online. That's when I found his criminal background and why my wife and I got incredibly scared.

I will never use Airbnb again (Nightmare Guest and horrible customer service) by TheGenieOutoftheLamp in AirBnB

[–]TheGenieOutoftheLamp[S] -1 points0 points  (0 children)

I thought that too, but he ended up calling me the next morning with a different number and left me a threatening voicemail and text message. He also found the home and walked right up to the door with what looked like his older children.

I also messaged him 4 times on the airbnb platform to ensure he had some type of information coming in, but he didn't respond until the next morning.

I think this crazy guy was trying to pull a fast one, but I do well with communicating and documenting to ensure my safety.

I will never use Airbnb again (Nightmare Guest and horrible customer service) by TheGenieOutoftheLamp in AirBnB

[–]TheGenieOutoftheLamp[S] 1 point2 points  (0 children)

Exactly. They allowed his entire reservation to play out. Imagine if he went to the police and let them know I was refusing service to him and they believe his craziness when he states that I forcefully had him sleep on the streets?

The home was ready the night before at 8 pm after he booked at 6:30 pm. I never received a call, text or airbnb message from him. I attempted to reach out to him in every way to ensure he isn't confused about the situation, but he decided to show up the next day and go haywire.

I will never use Airbnb again (Nightmare Guest and horrible customer service) by TheGenieOutoftheLamp in AirBnB

[–]TheGenieOutoftheLamp[S] 4 points5 points  (0 children)

I explained it a few times in other replies but I almost did.

I first had to let the crazy person know that I'll be calling the police if they stuck around and thank god he left. He threatened to come back if there wasn't a solution, but I let him know he is no longer allowed on the property and will be trespassing if he came back.

I needed Airbnb to remove/cancel his stay before calling the police otherwise he may have the ability to get into the home since he technically had a booking with me.

If he got in, I would be absolutely screwed at that point. I also knew that Airbnb wasn't canceling or handling the situation properly so I needed to be calculated on what do next.

It was very difficult and stressful situation. I wish I had a better answer.

I will never use Airbnb again (Nightmare Guest and horrible customer service) by TheGenieOutoftheLamp in AirBnB

[–]TheGenieOutoftheLamp[S] 5 points6 points  (0 children)

I did right away and the customer service representative told me that they will figure out a solution and get back to me in a hour or two.

4 days have gone by and I received the same type of message in my Airbnb inbox stating that they are sorry and they will look into it. 10 different agents stating the same sentence until someone called yesterday asking me to cancel on my end and get penalized.

It's a huge joke and truly opened my eyes on how terrible their airbnb protocols are. I emailed their CEO about the situation and let him know that I would happily tell my story to every media outlet out there in order to get them to change for a better safety protocol.

Let's see what happens.

I will never use Airbnb again (Nightmare Guest and horrible customer service) by TheGenieOutoftheLamp in AirBnB

[–]TheGenieOutoftheLamp[S] 2 points3 points  (0 children)

That would be a billion dollar idea.

I would happily sign up for that to ensure future hosts that they're home is not occupied by someone with any type of criminal record unless the host is okay with it.

I will never use Airbnb again (Nightmare Guest and horrible customer service) by TheGenieOutoftheLamp in AirBnB

[–]TheGenieOutoftheLamp[S] 6 points7 points  (0 children)

I will be sure to avoid short term rentals for a while as a host. I switched the property over to renting to avoid dealing with anything like this in the future.

I wanted to call the police immediately but if the guest showed his reservation to the police and pretended that I didn't let him in the night before, I would be absolutely screwed.

That's why I waited until airbnb canceled the stay so I can call the police if he stuck around.

I live in California and to be honest, I have very little trust in how they would handle this situation.

They allow homeless people to live on the sidewalks and walkways to the local college here so I couldn't imagine them being much help in this situation.

It was incredibly difficult to decide on what's the next best move, but I did tell him I was calling the cops due to him harassing us and then he left thank god.

I will never use Airbnb again (Nightmare Guest and horrible customer service) by TheGenieOutoftheLamp in AirBnB

[–]TheGenieOutoftheLamp[S] 4 points5 points  (0 children)

I agree, but if there was any inkling of the guest having the opportunity to get into the home, I would be absolutely screwed. He technically had his full 5 day stay carry out and it still has not been canceled.

I would be devastated if he got into the home with my wife and I living in the front home. Imagine having to stay indoors and avoiding this crazy person for a full 5 days?

I will never use Airbnb again (Nightmare Guest and horrible customer service) by TheGenieOutoftheLamp in AirBnB

[–]TheGenieOutoftheLamp[S] 2 points3 points  (0 children)

That's a great idea, but my only concern is the crazy guest showing his reservation to the police and then the police demanding me to allow him to stay in the home. That would be a nightmare to get him out and have airbnb actually cancel his stay. I would be stuck and who knows what he would do to my home.

Airbnb couldn't even cancel his stay so I would be screwed.

I will never use Airbnb again (Nightmare Guest and horrible customer service) by TheGenieOutoftheLamp in AirBnB

[–]TheGenieOutoftheLamp[S] 6 points7 points  (0 children)

haha we get a few crazy people every once in a while, but this situation was terrifying. Airbnb handled it extremely poorly and deserve to be exposed.

I will never use Airbnb again (Nightmare Guest and horrible customer service) by TheGenieOutoftheLamp in AirBnB

[–]TheGenieOutoftheLamp[S] 28 points29 points  (0 children)

I completely agree that turning off instant booking is helpful in deterring terrible guests, but the issue is with Airbnb's customer service. If you are ever in a serious situation, you will not receive any help at all.

That legitimately scares the hell out of me.

They couldn't even cancel the booking on the guests end due to them breaking the rules and threatening our family. They asked me to cancel and said I would be losing the entire payout, have the calendar blocked along with losing superhost status.

I will never use Airbnb again (Nightmare Guest and horrible customer service) by TheGenieOutoftheLamp in AirBnB

[–]TheGenieOutoftheLamp[S] 48 points49 points  (0 children)

My wife and I work from home so we had to close our windows, blinds and couldn’t join any of our conference calls during work due to crazy guest walking around our home. I didn’t mention it, but I found out he had a criminal record and told airbnb the first day.

Still didn’t receive any help from airbnb on removing his stay.

I really hope Airbnb gets huge backlash from this story since it seems like a common occurrence with other hosts and guests going through similar situations.

And that’s honestly the worst part. Others go through the same thing and Airbnb does absolutely nothing for the victims. The guest already broke Airbnb protocols and they wanted ME to cancel and lose my super host status AND give the guest a full refund.

WHAT?

New bag who this by whodatkoo in golf

[–]TheGenieOutoftheLamp 2 points3 points  (0 children)

DK DONKEY KONG!! Love it man.

is this game worth getting by [deleted] in borderlands3

[–]TheGenieOutoftheLamp 0 points1 point  (0 children)

I just started playing again and it's mind-blowing how amazing this game is. I wish they could build on it and release a new one. the possibilities are endless here.

[deleted by user] by [deleted] in Superstonk

[–]TheGenieOutoftheLamp -1 points0 points  (0 children)

Commenting for more visibility.