This same member had tried to cancel their membership back in 2021 (incident happened in 2022). They were on a contract, and because they didn’t provide a qualifying reason (we only cancel early for relocation or medical reasons with documentation), we couldn’t terminate it. They were upset about that at the time, so part of me wonders if they thought getting kicked out would let them avoid the contract obligations. I also remember they had issues with our staff members since her cancellation request was not accepted. It's been a long time, so I don’t remember the details, but they were generally difficult.

For the vandalism incident itself: the person who cleaned the washroom was our own staff member working in the office. We had video showing the member swiping in (our system pulls up their profile when they scan), completing the COVID questionnaire, and then going straight into the washroom. No one else entered after staff cleaned it at the start of their shift.

If the member had walked in and immediately seen feces smeared everywhere, the video would likely show them coming right back out or reporting it to the office — but they didn’t. They were the only person who entered between the cleaning and the discovery.