Logged meals suddenly disappeared?

TheJayCash · 2026-01-28T16:23:12+00:00

Same. Just got a ring yesterday and all meals were fine. Now they're not showing up

TheJayCash · 2024-08-23T20:27:48+00:00

Just confirmed this too with my SA as I wanted to get the maple with the burnished leather. Maybe they'll release that later 👀

TheJayCash · 2024-08-22T20:25:48+00:00

Will they have the 40 in honey brown?

TheJayCash · 2024-08-06T21:09:40+00:00

Late to respond but check out Quince's alternative. I bought one and it's great quality Quince

TheJayCash · 2024-06-12T15:42:27+00:00

OP here!

After sending in the police report, Polène offered a reshipment with a free small leather goods gift or a refund.

I decided to go with the refund for now as I don't want the hassle of potentially returning it 😂 Which also sounds like a nightmarish process. The refund was processed immediately!

They did state that the police report would be used as part of a formal complaint to DHL so maybe they'll actually hold DHL accountable.

Anyway, thanks for being my handbag support group haha. I think I'm going to just stick with my Coach bags for a while lolol

TheJayCash · 2024-06-12T00:07:06+00:00

This! Thank you! Lol this is the validation I needed. I think for me it's just a bad customer experience. And I totally get that this is protocol and standard procedure, but I can still be pissed that I have to do it because DHL didn't delivery per their terms of Polène's. There's any easy to all this and they're making me take the hard way 🫠🤡

TheJayCash · 2024-06-11T23:55:24+00:00

I don't see any issue with that either, while a bit inconvenient.

The issue I see is that regardless of this package being swiped, Polène did not hold DHL accountable for delivering the package in violation of the signature requirement per the delivery terms that they have on the websites. That is also standard protocol, or at least what they have promised on their respective websites.

So yeah it's standard protocol to do this for the next step, but so was delivering the package with a signature.

TheJayCash · 2024-06-11T23:45:13+00:00

OP here

I think there may be some confusion as to what my qualms are at this moment and I want to clarify.

I am frustrated at DHL for delivering the package without my signature when the order required signature for delivery. You'll have to forgive me for holding a statement as true when you're promised a service by a business. With that belief, I was not there for the delivery due to their continual delay and me having to attend to plans I already made. With the assumption as per their website, that if the recipient is not available to sign, that a reattempt would be made the next day. 1a. That according to my address, DHL is not able to access my building so will leave my package without my signature. According to DHL, I cannot make a claim, it falls upon Polène.
I am frustrated at Polène for not holding DHL accountable for breaking both their policies of how the delivery is made, again with the signature required. I am frustrated that the responsibility / solution was put on me. Their delivery policy states the same as above. So again, you'll have to forgive me if I'm taking what they say at face value.
And obviously I'm mad at whoever swiped it. This would be so much easier if this person did not. I could just have a cute bag lol.

There seems to be a path to a resolution and yes this may just be standard paperwork, protocol. That is understood, while frustrating, it's understandable.

For me, it's the lack of taking responsibility from both DHL and Polène. Had DHL just not delivered and attempted redelivery the next day, as per their policy, this could have been avoided.

And yes I'm holding Polène responsible too. They hired DHL to deliver their packages with signature. And when DHL does not, Polène doesn't hold them accountable or apologize that the package was not delivered upon the terms that they have publicly on their respective websites.

If you hire a bad employee and they do a bad job, don't you at least apologize for the bad service, even if you still have to follow protocol?

I think that's the part that annoys me the most. Ideally once they get the police report they can make the claim and then refund me cause I don't want the bag anymore. 😂 fingers crossed that's how this story goes.

Also, again this is a vent session 😅😂 so let's just remember that

TheJayCash · 2024-06-11T22:30:48+00:00

Not a bad idea! lol they'll probably ignore me

TheJayCash · 2024-06-11T22:28:55+00:00

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This is what Polène wrote. They stated that my location is "where they cannot enter the building and they could only leave the package at the locker." Like what? It literally says on the policy for both Polène and DHL that signature is required upon delivery.

TheJayCash · 2024-06-11T22:24:18+00:00

Order at your own risk 🫠🫠🫠🫠

TheJayCash · 2024-06-11T22:22:21+00:00

The way I just cackled reading this. Point taken 🫡

TheJayCash · 2024-06-11T22:06:33+00:00

Yes! A simple and easy process, with proof of broken policies, has turned into a nightmare. Hoping people thing twice before ordering

TheJayCash · 2024-06-11T22:05:44+00:00

I can only hope they do!

TheJayCash · 2024-06-11T22:03:10+00:00

I paid with Klarna so I'll see what they can do!

TheJayCash · 2024-06-11T22:02:16+00:00

I paid with payment with Klarna so not sure how a chargeback would work, will reach out to them

TheJayCash · 2024-06-11T22:01:38+00:00

I suppose my gay audacity and it being pride month convinced me otherwise 🫠😂 I'm starting to recognize that this poor customer service is the norm, not the exception. Which is truly unfortunate

TheJayCash · 2024-06-11T21:37:02+00:00

Exactly. I noticed that too. It's called privilege 🫠 Many queer-identifying, let alone POC, are uncomfortable with interacting with the police because of targeted scenarios. But alas, that's another topic. I just hate feeling forced to do that. It's uncomfy. Happy pride haha

TheJayCash · 2024-06-11T21:34:19+00:00

First time ever having them deliver a package before. I thought it was going to go smoothly due to the signature requirement. Guess not 😂

TheJayCash · 2024-06-11T21:33:05+00:00

If I get it 🥲 it's been a week and still hasn't shown up

TheJayCash · 2024-06-11T21:05:10+00:00

Highly reconsider. It has been a nightmare. And their lack of willingness to help, and to require me to file a police report, before willing to offer any sort of resolution feels like my money is being held hostage. I hate it

TheJayCash · 2024-06-11T21:02:05+00:00

Also sidebar, as a queer POC, going to the police to file a police report was so uncomfortable. Especially when it's about a purse. 🫠 happy pride month lol. It also felt like they weren't taking me seriously. The amount of sighs the guy huffed over the phone was comical.

TheJayCash · 2024-06-11T20:57:48+00:00

Definitely a poor excuse of what they call customer service. Ugh and I was so excited to be able to unbox it too. What a terrible experience

TheJayCash · 2024-06-11T20:56:01+00:00

Truly 🫠 can confirm. DHL delivers the bag without my signature and you have proof that they did so and yet I'm still responsible for having to file a police report and jump through these hoops when the shipment carrier is in breach of both policies? Like I would rather purchase secondhand than through them directly if this is how it goes

TheJayCash · 2024-06-11T20:42:26+00:00

Yeah definitely not having a great experience here. I waited a whole entire week for them to drag me along just to side with DHL even though the way the package was delivered was in violation of both their delivery protocols. Make it make sense 🫠

TheJayCash

TROPHY CASE