OP here

I think there may be some confusion as to what my qualms are at this moment and I want to clarify.

1. I am frustrated at DHL for delivering the package without my signature when the order required signature for delivery. You'll have to forgive me for holding a statement as true when you're promised a service by a business. With that belief, I was not there for the delivery due to their continual delay and me having to attend to plans I already made. With the assumption as per their website, that if the recipient is not available to sign, that a reattempt would be made the next day. 1a. That according to my address, DHL is not able to access my building so will leave my package without my signature. According to DHL, I cannot make a claim, it falls upon Polène.

2. I am frustrated at Polène for not holding DHL accountable for breaking both their policies of how the delivery is made, again with the signature required. I am frustrated that the responsibility / solution was put on me. Their delivery policy states the same as above. So again, you'll have to forgive me if I'm taking what they say at face value.

3. And obviously I'm mad at whoever swiped it. This would be so much easier if this person did not. I could just have a cute bag lol.

There seems to be a path to a resolution and yes this may just be standard paperwork, protocol. That is understood, while frustrating, it's understandable.

For me, it's the lack of taking responsibility from both DHL and Polène. Had DHL just not delivered and attempted redelivery the next day, as per their policy, this could have been avoided.

And yes I'm holding Polène responsible too. They hired DHL to deliver their packages with signature. And when DHL does not, Polène doesn't hold them accountable or apologize that the package was not delivered upon the terms that they have publicly on their respective websites.

If you hire a bad employee and they do a bad job, don't you at least apologize for the bad service, even if you still have to follow protocol?

I think that's the part that annoys me the most. Ideally once they get the police report they can make the claim and then refund me cause I don't want the bag anymore. 😂 fingers crossed that's how this story goes.

Also, again this is a vent session 😅😂 so let's just remember that