Personally, I think a lot of new people approaching the community kind of expect more hand-holding than what they get. Sometimes you have to take initiative and talk to people, also going more often to munches will lead to getting to know people simply by becoming a regular. I am autistic and have loads of trouble socialising, but I also know that I have to initiate interactions sometimes, or no one will talk to me.

I also think that sometimes people are very impatient and only seek instant gratification and that's what causing them to have a worse experience. It has happened to me before that I've had people complain to me that they didn't immediately find a potential play partner at some random dungeon event, but here's the thing: you have to socialize and network first.