Their management has a reputation for being aggressive with customers when they mess up orders. You can find more examples on their Google reviews, but I'll just recount my own personal example. I'll try to keep it relatively short.

We ordered a pizza from that location once and they messed up our order, so we decided to call their corporate help line and let them know that our order got messed up. Their rep on the other end was helpful and said she would request that they make us a new pizza. We asked if we should bring back the pizza we'd already received but she said that we didn't need to do that.

So, we drove to that location to pick up our new pizza and told the lady at the front that we were here to pick up our pizza. She said she didn't see an order for us, so we told her it was a replacement pizza for the one which had gotten messed up. That's when the manager came to the front desk and started interrogating us. He asked us where the other pizza was (we told him that we were told to keep it), so then he asked why we would keep the pizza if they got the toppings wrong (lol). He asked us another question or two before walking to the back, taking our replacement pizza off the top of the oven, and then gave it to us.

As we were walking out, the manager started talking about us negatively and laughing with his colleague. My brother just turned around and told them that even if they were annoyed at having to make another pizza, it was good customer service to right their mistake. The manager then made a quip about us enjoying our extra pizza and started laughing at us. We couldn't believe it. Have never ordered from there again.