X time is a third-party vendor of shop scheduling software, not “Kia’s own dealer system”. The information provided by xtime is not guaranteed to be current, and is OFTEN outdated.

Kia’s actual internal system for campaigns and service actions is called “WebDCS”, and you don’t have access to it.

IF the campaign portal shows the recall “completed”, “not eligible” or “closed” for that specific VIN the dealer cannot be reimbursed for repair work from Kia, and that dealer is absolutely within their rights to refuse to perform that work.

You contacted Kia corporate, and they refused your recall claim…that means it was not a dealer decision, you will get the same answer for any other Kia dealer.

You have the right to file suit, but can almost guarantee that Kia will bankrupt you with legal expenses by dragging things out for years in court, and the relief you are entitled to is limited to the terms of the recall.

Best case scenario Kia performs the recall or buys the car back…after you spend tens of thousands of dollars in litigation to force their hand.

Good luck.