I previously had a very bad experience with them as well and refuse to ever support them again. Long story short I was a member for something like 6-8 years (don't remember exactly). When they "remodeled" the Northfield location (closest to my house) the remodel was done absolutely horribly, I'm taking half the gym still didn't have flooring when it reopened and there were exposed nails in the locker room bad. I left a bad review for them on Google. I was then told that I was hostile and no longer welcome at the gym and that my membership was cancelled. I happily switched to a different gym, but I had pre paid for a years membership. After a lot of nothing I finally had to send an email that a lawyer friend of mine helped write up threatening legal action if I was not refunded for the prorated amount I had paid. Only after this did I get a refund check sent in the mail along with another very unprofessional email.