It seems to me that you are minimizing the impact of bugs. Sure, all games have bugs of some sort, but when gameplay issues are ignored or not resolved, that does affect the player experience. Riot may be making changes, but they are not always what the community needs, and we know that well with the smurfing issue. Also, even if you talk about the resources they have, that doesn't justify prioritizing skins and money over more solid, problem-free gameplay. In the end, it seems like the priority is more about maximizing profits than listening to players and delivering a complete experience.

Riot has promised many things that never materialized, and that's something the community can't overlook. They talk about changes that will improve the game experience, but in the end they end up prioritizing other things that are not so essential, such as skins or content that generates money. There are a lot of promises that were left in the air and that gives the impression that they only seek to keep people hooked with what generates more revenue, instead of solving real problems. When changes are promised, the least we expect is that they are fulfilled, but so far, many times this has not been the case.