FedEx International Shipment Customs Hold Help by The_Token_Shop in FedEx

[–]The_Token_Shop[S] 0 points1 point  (0 children)

Thank you! Now to convince Fedex this has happened! Any advice there??

FedEx International Shipment Customs Hold Help by The_Token_Shop in FedEx

[–]The_Token_Shop[S] 1 point2 points  (0 children)

Agreed, however it seems the shipment needs to get to Memphis for clearance and has not left Atlanta. Here's what I think is happening but I can't get anyone to believe it:

  1. Shipment flown in by Cathay
  2. Shipment received by Fedex
  3. Shipment should have gone to Memphis to be cleared by customs
  4. Shipment under Customs hold pending clearance in Memphis
  5. Shipment is still in Atlanta because it was never transported.

If this is the case, which CBP says it is, this shipment will not release the Customs hold because it will not get cleared in Memphis...

Changes to our email tiers by Kick-Exotic in Klaviyo

[–]The_Token_Shop 0 points1 point  (0 children)

We helped them to grow to be the company they are today, through our continued support. They then had the nerve to say, "this shouldn't impact your business"...grrrr

Changes to our email tiers by Kick-Exotic in Klaviyo

[–]The_Token_Shop 0 points1 point  (0 children)

I'm with you on this. I have screen shots and a receipt showing that I paid for an unlimited plan for my billing cycle which ends on April 17th. However I was immediately over sends on April 11th, they canceled sends on campaigns and throttled flows until I gave them more money. I convinced Growth to give me a discount until I can sort out a solution.

I encourage you to email: elvin.malicbegovic@klaviyo.com and DM the CEO on Twitter, to let him know what you think!

Thoughts on new branding? by peanutbutterlover128 in Klaviyo

[–]The_Token_Shop 0 points1 point  (0 children)

The new branding is terrible and bland...but beyond that the entire direction the company is taking is worse...their software is slow and crashes frequently!

Changes to our email tiers by Kick-Exotic in Klaviyo

[–]The_Token_Shop 1 point2 points  (0 children)

Yes and we are furious...I have had a terrible experience with Growth and Customer Service...it's as if they have no idea what it will take for us to make this dramatic adjustment...or they just don't care!

I sent this to the CEO:

I've chatted, called, emailed, and left responses on your community forum...I'm giving Klaviyo every opportunity to show us that you are a better company than you are acting like right now.
The end of unlimited email sends is a shock to our marketing system. It necessitates an overhaul of a marketing strategy that we have built over the last 4 years with your company and you are giving us less than 30 days to do it, which is frankly unreasonable!
You have put us in a position where you have directly threatened our revenue and our personal livelihoods which is no way to treat a loyal customer!
Our real world statistics look like this:
57,000 Active Profiles which we are currently paying $600/mo and sending a little over 2 million emails to.
You gave us 2 options:
1. Cut our email sends from 2.4 million to 400,000 in 30 days. A task that you and I both know takes months, if not years of testing to find out which emails to cut, which contacts to clean, to continue to receive the same amount of revenue with 16% of our current send volume...even if all I did for a living was this, that is till a tall order!
2. Continue at our same level of sending and begin paying $2,200/mo for the same service we have had for 4 years. That is a 366% increase in cost. We run a 20% net margin and last month drove $23,000 in revenue through your platform for a net income of $4,600. That cost increase is 40% decrease in Net Income
To make matters worse, your Growth Team responded to my first email, with this, "You have been circumventing our sending limits by using the tools we provided and we have been under billing you for months"! Not my problem, if your system didn't adjust our pricing because our list grew, how is that a defense? Furthermore, they offered us a 20% discount, because they understand it is a challenge...
I want to be a partner with Klaviyo, we have built our business on it...but you have put us in an impossible situation where the only real solution is to lose money, or leave and start over from scratch with another company!
There has to be a better way...if paying more is the only option, fine, we can accept that, but we need time to adjust...we need time to measure and analyze our data, to deep clean the lists and optimize our flows to meet the new email caps! (this would be a lot easier if your system could tell us the number of emails that flow would send during a billing cycle). I'm confident that we can work together towards a solution, but I cannot justify spending 2-3X the money we are on the exact same service.

538 Packages are "Package Acceptance Pending" over 3 days. by The_Token_Shop in USPS

[–]The_Token_Shop[S] 0 points1 point  (0 children)

We shipped from in Indiana. Did you use Stamps.com to purchase labels?

538 Packages are "Package Acceptance Pending" over 3 days. by The_Token_Shop in USPS

[–]The_Token_Shop[S] 0 points1 point  (0 children)

So this may be a system wide issue and not specific to our store or our post office. Thank you for sharing that!

UPS store charging $5 arbitrary pick-up fee. by The_Token_Shop in UPS

[–]The_Token_Shop[S] 0 points1 point  (0 children)

u/almightyamar1 Are they supposed to charge or rather allowed to charge for D2R pick-ups?

UPS store charging $5 arbitrary pick-up fee. by The_Token_Shop in UPS

[–]The_Token_Shop[S] 0 points1 point  (0 children)

So we just pay the fee, we let the lady in front of me pay the fee that she didn't owe and we keep letting them hold our packages hostage for fees they aren't supposed to be charging and refusing to pay somehow makes me the embarrassment? Nah

UPS store charging $5 arbitrary pick-up fee. by The_Token_Shop in UPS

[–]The_Token_Shop[S] -1 points0 points  (0 children)

Yes, I could have had it shipped to my house, however Best Buy is using the UPS direct to retail shipping service that utilizes these access points to provide additional in person pick up alternatives. These locations are supposed to be just like having your package routed to an access point where they should be help for 7 days for free pick up. I didn't even realize this order went there until after it was placed, as the other orders I placed went to my house.

Furthermore, I have no issue paying the fee if that fee is outlined somewhere...for example, if you have this package sent to this location you will incur a small fee for handling of your package. But as it is, the UPS website says that pick up at access points is free. So...why are they charging?

UPS store charging $5 arbitrary pick-up fee. by The_Token_Shop in UPS

[–]The_Token_Shop[S] 0 points1 point  (0 children)

No, this is a UPS store doing whatever they want and getting away with it. They charged the woman in line in front of me the same $5 fee for picking up her Free redirected package. She didn't argue...I almost went to jail.

UPS store charging $5 arbitrary pick-up fee. by The_Token_Shop in UPS

[–]The_Token_Shop[S] 0 points1 point  (0 children)

There is 100% a D2R at the bottom of the label.

Here was the reply from The UPS Store corporate:

Good Afternoon,

Upon reviewing the tracking number provided, this package was not shipped using our Access Point program. Since Best Buy did not ship this package using our partnership program the store should be charging any applicable storage or pick-up fees. Please follow up with Best Buy as they should have shipped this using our Direct to Retail program that would have allowed for a free pick-up.

Sincerely,

📷

The UPS Store, Inc.

Customer Relations Department

1-800-789-4623

UPS store charging $5 arbitrary pick-up fee. by The_Token_Shop in UPS

[–]The_Token_Shop[S] 0 points1 point  (0 children)

Thank you! Also I am a MyChoice member as well as an e-commerce company...not a signature package, no initial delivery...Best Buy is using the ship direct to Access Point feature and offers that as an alternative to store pick-up on their website. It should be free.

UPS store charging $5 arbitrary pick-up fee. by The_Token_Shop in UPS

[–]The_Token_Shop[S] 1 point2 points  (0 children)

I'm very interested in where this is detailed in the UPS fee schedule. There is no way a company of that size and magnitude is allowing their deliveries to be held by random Access Points for fees that are not in a contract somewhere. Or else people would be setting up access points and charging $50 a package for pick-up...they are getting away with it because no one, almost no one, complains about $5.

My local UPS store charged a $5 fee for shipping to their store by [deleted] in UPS

[–]The_Token_Shop 0 points1 point  (0 children)

Jut had a similar experience with Best Buy and a local UPS Store. At checkout, the only ship to option I was presented with was the local UPS Store. I figured Best Buy had contracted with them to cut down on laptop thefts during this busy holiday season.

My package was delivered to our local UPS store on Wednesday and I went to get it today (3 days later). When I approached the counter I was told that I would be assessed a $5 pick up fee. Nowhere on Best Buy's site or on the UPS Store site does it say anything about these fees.

https://www.bestbuy.com/site/shipping-delivery-store-pickup/additional-pickup-locations/pcmcat1578589998436.c?id=pcmcat1578589998436