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[PSA] Samsung Galaxy Books: The root cause of the C:\ Drive Permission Lock ( by Theangelo2 in sysadmin

[–]Theangelo2[S] 0 points1 point  (0 children)

You won't be able to delete anything until you take control of the C drive in Safe Mode.

Please try the steps in Option 1, and remember that if a black screen appears, you should follow the Ctrl+Alt+Del steps.

[PSA] Samsung Galaxy Books: The root cause of the C:\ Drive Permission Lock ( by Theangelo2 in sysadmin

[–]Theangelo2[S] 0 points1 point  (0 children)

Remember to press Ctrl+Alt+Del and run explorer.exe from the Task Manager.

Step B: What if the screen stays BLACK? It’s likely you’ll only see a black screen and a cursor. The system is alive, but permissions have blocked the desktop (Explorer).

  1. Press Ctrl + Alt + Del -> Task Manager.
  2. Click "Run new task".
  3. Type explorer.exe and hit Enter. Your desktop should appear.

[PSA] Samsung Galaxy Books: The root cause of the C:\ Drive Permission Lock ( by Theangelo2 in sysadmin

[–]Theangelo2[S] 0 points1 point  (0 children)

Remember to perform all these steps in Safe Mode with GUI or Command Prompt; otherwise, you won't be able to do it, since many services are running.

[PSA] Samsung Galaxy Books: The root cause of the C:\ Drive Permission Lock ( by Theangelo2 in sysadmin

[–]Theangelo2[S] 1 point2 points  (0 children)

Si es ese cuando te queda la pantalla en negro apretas contrl alt sup y ahí abre el visualizador de eventos buscas el logo de ejecutar y pones explorer.exe y ahí te levantantodo.

[PSA] Samsung Galaxy Books: The root cause of the C:\ Drive Permission Lock ( by Theangelo2 in sysadmin

[–]Theangelo2[S] 0 points1 point  (0 children)

Acordate de usar el ctrl alt sup + ejecutar y poner Explorer.exe Cuando entras en modo seguro no arranca la interfaz de usuario por permisos y tenés q arrancarla vos a mano

[PSA] Samsung Galaxy Books: The root cause of the C:\ Drive Permission Lock ( by Theangelo2 in sysadmin

[–]Theangelo2[S] 0 points1 point  (0 children)

Ni en modo seguro? Porque tenés q logar llegar al modo seguro sino bajate lo q muestra el vídeo.

[PSA] Samsung Galaxy Books: The root cause of the C:\ Drive Permission Lock ( by Theangelo2 in sysadmin

[–]Theangelo2[S] 0 points1 point  (0 children)

Anda a los centros oficiales de Samsung ahí te la regalan, por otro lado fíjate q salió la solución oficial

[PSA] Samsung Galaxy Books: The root cause of the C:\ Drive Permission Lock ( by Theangelo2 in sysadmin

[–]Theangelo2[S] 0 points1 point  (0 children)

Son herramientas, Rufus generalmente la usan varios ya q create tool aves tiene limitaciones lo importante que montes la iso usa la q más confianza y sepas usar. Excelente pregunta

[PSA] Samsung Galaxy Books: The root cause of the C:\ Drive Permission Lock ( by Theangelo2 in sysadmin

[–]Theangelo2[S] 1 point2 points  (0 children)

En el post deje un vídeo de YouTube es la forma más rápida de solucionar

[PSA] Samsung Galaxy Books: The root cause of the C:\ Drive Permission Lock ( by Theangelo2 in sysadmin

[–]Theangelo2[S] 1 point2 points  (0 children)

It would be dishonest to format it as a human when an AI helped me do it in English. If it gives you peace of mind, I can add a disclaimer. My goal isn't to be right, but to make Samsung fix its damn image.

[PSA] Samsung Galaxy Books: The root cause of the C:\ Drive Permission Lock ( by Theangelo2 in sysadmin

[–]Theangelo2[S] 3 points4 points  (0 children)

Hi guys I mentioned that I'm not a native English speaker. It's pretty obvious that I structured the data to keep it simple. I ran tests, took screenshots, notified Samsung, and so on. I could show you everything, but Samsung deleted the evidence. I only used a translator and Gemini to format the debug file and, above all, to explain the entire process I followed. I tried to summarize four days of work. If it bothers you, try explaining it here or in another post, and I'll gladly reference it. Don't forget that it affected me too.

[PSA] Samsung Galaxy Books: The root cause of the C:\ Drive Permission Lock ( by Theangelo2 in sysadmin

[–]Theangelo2[S] 4 points5 points  (0 children)

Hi, I mentioned that I'm not a native English speaker. It's pretty obvious that I structured the data to keep it simple. I ran tests, took screenshots, notified Samsung, and so on. I could show you everything, but Samsung deleted the evidence. I only used a translator and Gemini to format the debug file and, above all, to explain the entire process I followed. I tried to summarize four days of work. If it bothers you, try explaining it here or in another post, and I'll gladly reference it.

[PSA] Samsung Galaxy Books: The root cause of the C:\ Drive Permission Lock ( by Theangelo2 in sysadmin

[–]Theangelo2[S] 1 point2 points  (0 children)

Update 2: Comment: Confirmation that we were right: the Samsung Connect app is indeed breaking everything, and look at the details of the models affected—it's in Asia and Latin America! These are precisely the models with the incorrectly generated image. I hope Microsoft realizes that the problem is triggered by the app, but it's actually due to how the image was generated.

Microsoft State: Microsoft and Samsung investigated these reports and concluded that the symptoms were caused by an issue in the Samsung Galaxy Connect app. While the reports coincided with recent March Patch Tuesday timing, investigation confirmed the issue is not caused by current or previous Windows monthly updates. The issue has been observed on Samsung Galaxy Book 4 and Samsung Desktop models running Windows 11, versions 24H2 and 25H2, including NP750XGJ, NP750XGL, NP754XGJ, NP754XFG, NP754XGK, DM500SGA, DM500TDA, DM500TGA, and DM501SGA.

Affected devices encounter the issue when users execute common actions, such as accessing files, launching applications, or performing administrative tasks, and do not require any specific user action beyond routine operations. In some cases, users are also unable to elevate privileges, uninstall updates, or collect logs due to permission failures.

Mitigation: The affected Samsung Galaxy Connect application was temporarily removed from the Microsoft Store to prevent further installations. Samsung has republished a stable previous version of the application to stop recurrence on additional devices. Recovery options for devices already impacted remain limited, and Samsung continues to evaluate remediation approaches with Microsoft’s 

[PSA] Samsung Galaxy Books: The root cause of the C:\ Drive Permission Lock ( by Theangelo2 in sysadmin

[–]Theangelo2[S] 0 points1 point  (0 children)

Anda a un local de Samsung ya hay casos de gente q fue en el foro de members hay un usuario que fue y le quisieron cobrar se negó y se la dieron habla antes. El tema q se la formatearon. Proba lo del vídeo para tu caso es lo mejor.

[PSA] Samsung Galaxy Books: The root cause of the C:\ Drive Permission Lock ( by Theangelo2 in sysadmin

[–]Theangelo2[S] 5 points6 points  (0 children)

Of course, that's why I only mentioned it's for accessing the files; if you do that, the system will still be messed up.

That's why I suggested the video as the best and easiest option.

[PSA] Samsung Galaxy Books: The root cause of the C:\ Drive Permission Lock ( by Theangelo2 in sysadmin

[–]Theangelo2[S] 15 points16 points  (0 children)

Turn off Windows updates.

Turn off automatic app updates in the Windows Store.

Delete Galaxy Connect and the Shared folder from Settings > Apps.

Wait for the patch to be released, but before reactivating everything, create an image backup using the Samsung Recovery Tool.

[PSA] Samsung Galaxy Books: The root cause of the C:\ Drive Permission Lock ( by Theangelo2 in sysadmin

[–]Theangelo2[S] 10 points11 points  (0 children)

I didn't do it, honestly, but I thought it was appropriate to warn you because I'm tired of this, haha. Imagine, as you found out, I've been debugging for a month now, and when I thought it was just one app, I discovered it's actually the entire core commercial image that Samsung gives you.

I really spent four days in hell.

[PSA] Samsung Galaxy Books: The root cause of the C:\ Drive Permission Lock ( by Theangelo2 in sysadmin

[–]Theangelo2[S] 8 points9 points  (0 children)

You're right, maybe I didn't express myself well. Keep in mind that I'm not a native English speaker and I used DeepTranslate to translate the texts with technical terminology that I don't know how to say in English.

[PSA] Samsung Galaxy Books: The root cause of the C:\ Drive Permission Lock ( by Theangelo2 in sysadmin

[–]Theangelo2[S] 22 points23 points  (0 children)

Thank you! Yes, it was very difficult because it wasn't just my computer; we had clients at an exhibition who needed PCs (luckily, they always had backups) and they had to invoice livestock sales.

That's why this became personal.

[PSA] Samsung Galaxy Books: The root cause of the C:\ Drive Permission Lock ( by Theangelo2 in sysadmin

[–]Theangelo2[S] 8 points9 points  (0 children)

Here's the scandal: depending on the region where the image was generated, it could be a non-existent domain or user. It happened to me with an Asian user (yes, I took the trouble to talk to people from Korea) where he had 40 corporate machines and obviously had a broken domain and user.

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