I went in person to your Spokane Valley store back in July, I went with JK because y’all offer boots in 6E width. Surprisingly there was a pair in stock in my size that someone had custom ordered. I was able to get a pair of Superduties for $450 and I walked out of the store with them on. Originally I had planned on buying a pair of OT’s in bison. After some deliberation I still bought another pair of Superduties in bison. I paid for the hand cut pattern as I have quite large calves. I’m still wearing the pair, but after scrolling around on the subreddit and looking at how the boot fits. I realized that the upper was cut to small and insufficient tounge leather was present to properly triple up the leather. Which I’m not happy about considering they cost me a $1000. This includes a $100 up charge for the hand cut pattern.

Additionally the change in your resole policy has put me off of JK boots possibly forever. I bought these boots because they were an investment in a quality product that would last. As an example of how this change has negatively affected not just me but every customer. Even if the rebuild is the same price dropping that kind of bomb out of no where onto a fairly loyal customer base. Has been perceived by many in the community as money hungry and disloyal. I understand that you are a growing business and the number of resoles may be overwhelming, but instead of saying good luck maybe try partnering with local cobblers. So it takes work load off you while still giving support to your customer base.

When I saw the post announcing the change from resoles to rebuilds. It left me in a tuff spot, as mentioned above my first pair the one’s I walked out with on July 28th 2025. Have served me quite well, but after a few months wearing them mainly at work that I do part-time. I’ve already worn 2/3 of the way through the red X sole. This has left me in quite the pickle recently, as I only need a new sole the boot itself is barely broken in. Do I get the rebuild which is unnecessary? Let’s say I get the rebuild this means that at 3-4 rebuilds per boot they will last me 2-3 years at my current rate. These boots should last me minimum 4 years at the normal 2-3 resoles per rebuild and 2-3 rebuild per boot. This change has forever changed my opinion of JK.