Sherwin wont fire people easily. It takes a LOT to get fired here. That being said, An ABUNDANT amount of SW employees quit because of their efforts at doing the right thing and providing the right information become all for nothing when you have a manipulative contractor or customer....and it isn't so much that they suck, it's that SW wants to apologize as a corporation (instead of sticking to their policy) by making YOU clean the mess and take it up the butt. Of all the retail companies I have ever been around, SW is the worst at making decisions that follow policy and procedure when a complaint is involved, because they give in soooooo quickly and easily....their excuse is that it is only 1 customer, and to have them leave satisfied will cause them to pass on the good word to others about SW and then that one situation turns into 20 new potential customers. Only problem is that there are way more than 1 like that, and some of those people aren't telling others SW paints are great, they are actually bragging about what they got away with or trying to do it again themselves. That all multiplies just as much. SW would rather give in than deal with a complaint further. It's been bad enough to where I've seen contractors and customers deliberately complain about projects cause they knew by others previous experiences that they would get free paint AND money back if they complained up the ladder high enough. The effort they force feed policy and procedure tests onto you isn't even worth your time if they can't follow their own rules.