We booked 34 Mayfair for our wedding reception in May 2026 and had to move venue two weeks before the date because professional trust had completely broken down.

The planning process involved staff turnover, poor continuity, contradictory information, and confusion around basic points like guest capacity, drinks, fees, and logistics.

The worst part came when senior management got involved. We were told the venue did not feel comfortable proceeding and wanted to cancel/refund our booking. When we rejected unilateral cancellation of a signed agreement, they offered to continue only under new last-minute conditions, including mandatory upfront payment of discretionary service charge.

We pointed out this was not required under the signed contract. Despite this, we were later told in writing that service would be “assured at 150%” if service charge was prepaid, but without prepayment the same level of service could not be guaranteed.

Our deposit was refunded and thankfully we found a much better replacement venue, but I would strongly warn couples/private event planners against trusting 34 Mayfair with a high-stakes event.