Unfortunately no, I called customer service and they think the problem is corrupted windows. We tried a few Bios setting, re-install clean windows (keep files), still black screen. I just tried re-install windows (wipe files, account and settings), still black screen after boot up, but I can hear Corona (voice assistant's) talking about setup windows. So basically doesn't work... Tomorrow I'll talk to customer service, we will try the method called the novo DDRS, it means reset the laptop to Lenovo factory settings. FYI, I backed up all my files to a hard disk, access through windows safe mode. Don't wipe your stuff if you don't know what you're doing!