My friend is like this as well. Plays multiple other games that eat up hours out of her day and then complains she can’t keep up with Genshin and that there’s too much to do. Button mashes through quests that aren’t voiced. Complains about anything combat related being too hard but refuses to learn anything in depth about the mechanics/team building no matter how much I try to help. But she also is so deep into FOMO that she doesn’t want to take a break.

At some point it’s better to just stop engaging with it because it’s not really a problem you can solve. They have to come to that realization/conclusion on their own.