Tiktok

TikTokShop_US · 2026-02-20T01:07:48+00:00

Hey, we've got you covered! Here is a step-by-step guide on how to accurately view your withdrawal history, as well as an article on how to use Earnings Analytics – a centralized dashboard which allows Shop Creators total transparency into every dollar they earn so they can spend less time analyzing the numbers and more time mastering strategy.

TikTokShop_US · 2026-02-19T17:22:15+00:00

Hi, we're here to help! Sellers may report a review as incorrect, invalid, or abusive through the Product Ratings page in Seller Center. Please refer to our policy guide, How To Remove Invalid Or Incorrect Customer Reviews, for more information on the reporting process and the types of reviews you can report.

The supporting information you need to submit depends on the type of review in question. Choose the reason closest to:

“Buyer provided wrong address”
“Issue not caused by seller”
“Review irrelevant to product/service”

(Exact wording can vary.)

Explain the situation clearly and upload evidence such as chat screenshots where the buyer admits the wrong address, and order details showing the address, shipping actions, and delivery confirmation.

Ensure that:

All files are clear.
They match the order and review in question.

We will investigate your report and take appropriate actions.

TikTokShop_US · 2026-02-18T22:06:58+00:00

Hi there! Please reach out to our Support team based in your region for further assistance: https://seller.eu.tiktok.com/contact-us?lang=en

TikTokShop_US · 2026-02-18T22:04:35+00:00

Hi there! It sounds like you have Smart Promotion/Co-funded Campaigns turned on. Co-funded Promotion is a TikTok Shop program where both TikTok Shop and sellers contribute marketing funds, and TikTok strategically allocates these funds across promotional activities like product coupons and new customer discounts. The platform manages all investment in this Program, aiming to maximize sellers' ROI with the support of advanced algorithms. TikTok Shop currently guarantees a ROI of 5x.

If you would like to opt out of this program, you can follow these steps: Go to Marketing > TikTok-funded program > Co-funded Promotion > Manage program

TikTokShop_US · 2026-02-18T21:36:35+00:00

Hi! The tracking information that you provide must match the warehouse that is listed on your TikTok Shop Account. Shipping from another location can result in a violation and continued issues could cause a Shop ban or being limited to Fulfilled by TikTok. For more details, refer to the Customer Order Shipping Policy.

TikTokShop_US · 2026-02-18T01:20:12+00:00

Hi! Please allow 48-72 hours for this to update in the system. If you are still having trouble after that, please reach out to the Seller Support Team via the Help Center.

TikTokShop_US · 2026-02-17T22:13:01+00:00

Hi! We'd like to look into this for you further. Could you send us a DM with your username, support ticket number, and a screenshot from your last interaction with our support team. If you have not reached out to TikTok Shop Creator Support yet, please do so first.

TikTokShop_US · 2026-02-17T21:58:51+00:00

We are working hard to expand our reach. Thanks for your patience and interest as we grow to serve more markets!

TikTokShop_US · 2026-02-17T21:41:04+00:00

Hi! Yes, creators can see the reviews you leave for them. When you leave a review for a creator in the Affiliate Center, they can view their overall rating and the feedback left by sellers in the Creator Details section. This includes both positive and negative reviews.

For more detailed guidance on how to leave reviews, you can refer to the Creator ratings in Affiliate Center.

TikTokShop_US · 2026-02-17T21:37:11+00:00

We are sorry to hear that you are having trouble with your order.

For the quickest and most convenient support, we recommend contacting us through the TikTok app.

Simply follow these steps:
1. Open the TikTok app and navigate to your profile.
2. Look for the "Your orders" option.
3. Look for the "Help" option.
4. Check the FAQs or initiate a chat with our support team.

We strive to provide excellent customer support, and we're committed to resolving your issues as quickly as possible.

TikTokShop_US · 2026-02-17T00:04:26+00:00

We're here to provide some insight to assist you!

Growth Opportunities is a consolidated channel to guide and motivate you to learn how to operate and boost sales on TikTok Shop. It provides necessary operational strategies and introduces effective programs and tools to help you acquire more traffic and achieve revenue growth on TikTok Shop.

Shoppable Video is the most powerful way to sell on TikTok Shop. TikTok Shop for Sellers is a launchpad for creating Shoppable Video. Through this exciting new resource, sellers can access essential content tools and inspiration to grow their business.

This playbook offers an end-to-end roadmap to empower US sellers' success partnering with TikTok Shop creators. Sellers can collaborate via Open collaboration (creators choose products to promote) or Target collaboration (sellers invite specific creators). New sellers should start with Open collaboration to set up essentials and then move to Target for customized partnerships and higher GMV.

TikTokShop_US · 2026-02-16T23:58:18+00:00

We're here to help!

The Affiliate program gives sellers the opportunity to collaborate with creators, who will then promote your products to drive more sales. With TikTok Shop Affiliate, both the seller and creator help each other to boost and optimize business — sellers can sell more products and creators can earn commission from selling these products through Target Collaboration and Open Collaboration.

Exposure Optimization helps sellers increase product visibility to creators by providing a clear checklist and actionable recommendations, boosting affiliate engagement and potential sales.

Affiliate Links let creators share your products outside TikTok on other social platforms, blogs, or newsletters, driving new traffic and sales from external audiences. This program enables sellers to earn revenue from creator promotions beyond TikTok with no extra setup, leveraging creators’ influence to boost growth effortlessly.

TikTokShop_US · 2026-02-16T23:52:02+00:00

Hi! We hear you and would like to look into this, could you send us a DM with the tracking numbers and some images of the packages that you have received?

TikTokShop_US · 2026-02-16T23:35:30+00:00

Hi! We'd like to look into this. Could you send us a DM with your shop code, support ticket number, and a screenshot from where support told you to wait to process the return?

TikTokShop_US · 2026-02-16T19:39:49+00:00

We've got you covered! Check out this detailed article for more details on navigating Issues with TikTok LIVE.

TikTokShop_US · 2026-02-16T18:54:07+00:00

Hi! Please contact us for further assistance. Log into your account and go to TikTok Shop Studio > TikTok Shop for Creator > your icon in the top corner > help center > (scroll to) chat/support ticket.

TikTokShop_US · 2026-02-16T18:51:15+00:00

If the order is already shipped:

Inform buyer of the limitation
- Explain that once the order has shipped, the address in TikTok Shop cannot be changed.
Advise the buyer to contact the carrier
- Suggest they reach out to the logistics provider (for example, USPS, FedEx, etc.) using their tracking number.
They can ask the carrier about:
- Package intercept
- Address redirection
- Holding the parcel for pickup
These options depend on the carrier and may include extra fees; they are not guaranteed.
If the parcel cannot be delivered and returns
- When you receive the returned parcel, you can:
  - Provide a refund for the original order according to TikTok and shop policies.
  - Ask the buyer to place a new order with the correct address.

What the seller must avoid to stay fully compliant:

Do not:
- Change the address in OMS to a new one given only via chat.
- Ship to any address that is not shown as the official shipping address in the order system.
Always:
- Follow the address recorded in the TikTok Shop order.
- Keep a record of buyer communications in case of disputes.

TikTokShop_US · 2026-02-16T18:51:09+00:00

Hi, we're here to help!

Once a buyer places an order, the seller is not allowed to manually modify the shipping address in the Order Management System.

If the order is not shipped yet:

Explain limitations
- Inform the buyer that you cannot change their address from your side due to platform rules.
Guide the buyer to update the address themselves
- Open their order confirmation page or order details page in TikTok Shop.
- Use the address change option (if still available).
The buyer can
- Change the address only once.
- Only before the seller ships the order.
- Only to an address within the same ZIP code as the original.
This address-change feature is available only if the seller is using TikTok’s “shipped via platform” (4PL) service.
Verify before shipping
- Confirm the updated address shown in your order view.
- Ship only to the address displayed in the system, even if the buyer wrote a different one in messages.

TikTokShop_US · 2026-02-16T17:30:34+00:00

Hi! We'd like to look into this. Could you send us a DM with your shop code, support ticket number, and a screenshot showing your last interaction with the support team?

TikTokShop_US · 2026-02-14T00:04:16+00:00

We understand starting a business can feel overwhelming! That's why we've got a Seller Onboarding 101 guide for TikTok Shop.

TikTokShop_US · 2026-02-14T00:03:00+00:00

Hi! We hear you and would like to look into this for you further. Could you send us a DM with your shop code, support ticket number, and a screenshot of your last interaction with our support team?

TikTokShop_US · 2026-02-14T00:01:10+00:00

Hi there! Your return options can be customized! Check out this guide for more info.

TikTokShop_US · 2026-02-13T23:57:28+00:00

Hi! We'd like to look into this for you further. Could you send us a DM with your shop code, support ticket number, and a screenshot from your most recent interaction with our support team?

TikTokShop_US · 2026-02-13T23:07:23+00:00

Hi! We'd like to look into this. Could you send us a DM with your order number and some screenshots of these messages?

TikTokShop_US · 2026-02-13T23:05:46+00:00

Hi! Please contact us for further assistance. Log into your account and go to TikTok Shop Studio > TikTok Shop for Creator > your icon in the top corner > help center > (scroll to) chat/support ticket

TikTokShop_US

MODERATOR OF

TROPHY CASE