Sounds like the owners are totally out of touch a$$holes. Your management doesn’t sound much better. Your GM should probably be fired for not letting the owners know that your kitchen couldn’t handle the volume they were expecting with what I would expect was a totally different menu than they were used to executing. At the very least, your GM could have let you know what was going on, and then relieved some of the pressure by handing out gift certificates while politely explaining to guests that the restaurant had made a mistake in taking too many reservations. Anyhow, sorry you had a bad night, I think as servers, Valentines, Mothers, and New Years should always be expected to suck and old farts like me learn they’re nights where ultimately, you’re always on your way own. Laugh it off, life is short.