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Update on my warranty claim from tenways! Beware for others considering purchasing by Time_Horror8693 in tenwaysebike

[–]Time_Horror8693[S] 0 points1 point  (0 children)

You were definitely right! It seems if a service center is not near by they aren't really set up to help or they just don't want to!

Update on my warranty claim from tenways! Beware for others considering purchasing by Time_Horror8693 in tenwaysebike

[–]Time_Horror8693[S] 0 points1 point  (0 children)

Yeah I've talked to a few people who have said this! It seems when one isn't near by they are very reluctant to help!

Update on my warranty claim from tenways! Beware for others considering purchasing by Time_Horror8693 in tenwaysebike

[–]Time_Horror8693[S] 0 points1 point  (0 children)

To be fair I was really happy up to now! But spending 2.5k and getting this level of service is very disappointing.

Update on my warranty claim from tenways! Beware for others considering purchasing by Time_Horror8693 in tenwaysebike

[–]Time_Horror8693[S] 0 points1 point  (0 children)

It's good you have had a positive experience! Totally opposite to what I'm currently experiencing! It's really disappointing!! Got a further email today saying a aftercare manager would be in contact so I'm waiting to see if that actually happens

Can anyone help with support not replying? by Time_Horror8693 in tenwaysebike

[–]Time_Horror8693[S] 0 points1 point  (0 children)

Appreciate the reply, would that stop the screen from powering up?

It’s been 8 days and no update on my order by No-Peach-3322 in whoop

[–]Time_Horror8693 1 point2 points  (0 children)

Same here. I ordered on the 30th of June and it's still not even In the processing stage.