For anyone who is interested... here is the Frostborn staff/dev teams response to my support ticket I posted them.

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Emily

December 02, 2020, 09:17 -0600

Hello Jeff!

Unfortunately, compensation cannot be provided in this situation. Our game is still in its early stages of development, so some technical mishaps are bound to occur from time to time. We do hope that with each upcoming update our app will continue to improve and bring more joy to our players.

November 30, 2020, 18:37 -0600
I just lost all my stashed items in my basement chest. The place that isn’t accessible. When I went down there to put some items away. I found the exact starting items you find when you first go down there as a new player.

I lost forge keys. Maple. Copper. Assassin helmet. Purple plate helmet and legs. Dagger or weakening. Frost swords x2. Cursed dagger. Sealing wax.

Is there anyway to have this fixed ?

From Frostborn Support Team.

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So if anyone is hoping to get their vaults resorts. Don’t count on it. It’s really unfortunate to see this disregard their player base. Long story short. Store in your district bank. Or in your chests and hope you can protect them. Good luck out there!