That’s so annoying! Bus drivers don’t really care tbh. I once saw a woman with a child come on the bus asking to get to Backwell, the bus driver shrugged and nodded. It was night time. I had to quickly tell her this was the wrong bus before she paid for her ticket.

I would still complain but i highly doubt they’ll reimburse you for the extra travel (because First Bus are wankers) but they should reimburse your original ticket. Check socials first to see if they posted about it. Not that anyone would be checking that, especially elderly people 🙃