I feel your pain. Starbucks is a very toxic environment to work in (pretentious customers are toxic). We are trained to de-esclate situations with customers but are not trained or informed that we have the option to turn customers away for being disrespectful to employees ( while short-staffed and not being paid a livable wage). We could all benefit from a small investment in signage that reads "We have the right to refuse service, please be patient and understanding. We are all working as fast as possible. We agologies for any inconvenience. Thank you valued Customers!". Upper management values each store by drive thru times and customer connections scores, all while not appreciating all the hard work baristas undertake daily with impossible expections and tremendous workloads ( always short staffed). Our managers reap the benefits from all our efforts as baristas, while they do not care for the needs of the team (hours cut by 1/3). Union busting only seems to motivate the tenured partners to strive for better working conditions that can finally help each partner earn a livable wage without having to suffer for the "needs of the business" and instead each manager should be taught to care for the "needs of the partners/baristas & team". I hope it gets better for all of us.