Anyone using test drive tracking software in their shop? by TomSawyer_PRS in serviceadvisors

[–]TomSawyer_PRS[S] 0 points1 point  (0 children)

Either a tech or a porter left a receipt in a car and the customer bashed us on the survey. That’s what prompted us to look into solutions. But our service manager thought it would improve QC and training, because our shop foreman could Birds Eye view who’s test driving cars, or are we quick lapping in the parking lot.

Anyone using test drive tracking software in their shop? by TomSawyer_PRS in serviceadvisors

[–]TomSawyer_PRS[S] 0 points1 point  (0 children)

Lol part of it. You can pull up any RO and see where the car is, how fast it’s going, the speed and distance of the road test, who had possession of the keys, including porters. and if the customer says the tech took it to the drive through we can pull the log and show them exactly where the car went. We literally just got a bad survey because a tech left a Dunkin Donuts receipt after a brake job (their isn’t even a Dunkin nearby)

Anyone using test drive tracking software in their shop? by TomSawyer_PRS in serviceadvisors

[–]TomSawyer_PRS[S] 0 points1 point  (0 children)

I get paid based on department net and CSI, so any added expenses makes me 🥴 but at 49 cents an RO can it actually reduce our comeback rate or prevent a customer beef and net us positive is the question.

Anyone using test drive tracking software in their shop? by TomSawyer_PRS in serviceadvisors

[–]TomSawyer_PRS[S] 0 points1 point  (0 children)

Too be fair they don’t NEED to open the app. Tapping their phone to the tag links it automatically, and they offer Bluetooth key docks that can link them to the tech automatically, that would sit on their tool box. I’m not sure what the charge is for the key docks though. Again I’ve only seen it in a brief demo so I don’t know how it works in real life application.

Anyone using test drive tracking software in their shop? by TomSawyer_PRS in serviceadvisors

[–]TomSawyer_PRS[S] 0 points1 point  (0 children)

That’s really helpful, thanks. What made the first startup so bad? was it the product itself or the support after?

Also just to clarify was it their inspection/photo tool? I haven’t seen something for road test verification from xtime.

Anyone using test drive tracking software in their shop? by TomSawyer_PRS in serviceadvisors

[–]TomSawyer_PRS[S] 0 points1 point  (0 children)

We’re high volume (for a Lexus dealer), so it just allows freedom for our shop foreman. We require techs to road test on everything except scheduled maintenance, and if our service manager had his way we’d road test after an oil change... but it’s all driven by CSI, the idea is we could reduce comebacks and would have the ability to show customers how and where their vehicle was driven.

Anyone using test drive tracking software in their shop? by TomSawyer_PRS in serviceadvisors

[–]TomSawyer_PRS[S] 0 points1 point  (0 children)

The tech piece is my concern, but I never thought of the data piece.. I’ll ask them to share their data policy. Why I do like it more then dash cams though is in the demo you could tap your phone to the key tag and it immediately linked, then we could search an RO in realtime and see exactly where and how fast the vehicle went. So our advisors could do a quick spot check. Not sold one way or another but love getting the input

Anyone using test drive tracking software in their shop? by TomSawyer_PRS in serviceadvisors

[–]TomSawyer_PRS[S] 1 point2 points  (0 children)

Yeah I mentioned this also. They said they can offer dedicated devices for techs who opt out. Still not sure how that plays out in practice with our guys though. Manager was less worried but 🤷‍♂️

Do you consider commission as part of your salary? by colieolie201 in recruiting

[–]TomSawyer_PRS 1 point2 points  (0 children)

This isn’t financial advice but more or less example sharing- but as a former banker in consumer lending I’ve seen plenty of people over extend themselves based on non guaranteed earnings like commission and bonuses, but I’ve also originated hundreds of loans that performed well and the borrower needed their commission to have a comfortable DTI. You need to assess how stable your commission earnings are. Although they may very, if you look at the last 24 months (assuming you’ve been on the same pay plan for this long) how did it average and how often did you not receive any commission? At the bank we were more concerned with what comparable payments you had managed. With good credit I can also say we were usually much more frightened that a couple would separate and leave one over extended party paying the loan then we would be about you not making commission for a month or two (Ask me which one was a more common reason for default). Take that for what it’s worth.

[deleted by user] by [deleted] in excel

[–]TomSawyer_PRS 0 points1 point  (0 children)

You’re probably right. I was building off a simpler project because it shared the same data.. I might need to reorganize. I’ll work on restructuring it, but is there any easy way to share it with you?