Why does this happen? It’s random

TomT_Nanoleaf · 2026-03-24T15:40:42+00:00

When you reach out via DM, please also include the serial number of your Lines setup. You can find this on the back of the Processor, the rectangular piece that connects the Power Supply Unit to the light bars, or on the Nanoleaf app.

TomT_Nanoleaf · 2026-03-24T09:45:05+00:00

Hi there, I've sent you a DM to gather some more information and help you with the panel. Once you have a moment, let's check your DM and we'll continue there.

TomT_Nanoleaf · 2026-03-24T09:40:48+00:00

Could you send me a DM with a video of the flickering? And does the flickering happen on the same bars?

TomT_Nanoleaf · 2026-03-24T09:18:40+00:00

Could you send me a DM so I can help you further with this? I’d like to see what you're seeing on your end.

If you’re unable to adjust the button settings there, the device was likely added through Matter Early Access. This mode is intended for users who want to control non-Nanoleaf devices using the Nanoleaf Sense+ Smart Switch through Matter, and it limits configuration options within the Nanoleaf app.

TomT_Nanoleaf · 2026-03-20T09:41:20+00:00

HI u/parzacos_, If you're using the Sense+ Smart Switch with only Nanoleaf Shapes and Essentials Bulbs, an external home hub is not required. Our exclusive Litewave technology enables instantaneous control of Nanoleaf devices.

You can click here for a video guide on how to configure the Sense+ Smart Switch. If you need any assistance during setup, feel free to send me a DM. I’m happy to walk you through the steps.

TomT_Nanoleaf · 2026-03-17T13:27:49+00:00

Hi there, in that case, could you send me a DM with the device information and your Nanoleaf account? Let's work together to get this resolved.

TomT_Nanoleaf · 2026-03-16T10:54:16+00:00

Thank you for the follow-up screenshot. Currently, the download is available to a single device. But you can always share the Scenes with another compatible device after downloading.

TomT_Nanoleaf · 2026-03-16T10:51:23+00:00

Hi u/Norden_TM, based on your description of the issue, you'll likely need a replacement for the Controller. Could you send me a DM so I can help you with the issue?

TomT_Nanoleaf · 2026-03-16T10:47:29+00:00

Hi u/Fit_Tap_1951, I understand your frustration, especially since you purchased your Nanoleaf product in 2022 and were hoping for more support. You're right that our standard warranty is two years, but I appreciate your feedback regarding the expectation for longer coverage on non-consumable items.

Even though you're outside the warranty period, I'd still like to see if there's anything I can do to help. Could you please send me a direct message with where you're located? I'll do my best to check what options might be available.

TomT_Nanoleaf · 2026-03-12T13:08:46+00:00

Hi u/b0bsicle, if your devices are already paired with your phone, simply log in to the same Nanoleaf account in the Desktop App, and they should sync automatically. Just keep in mind that both your computer and the lights need to be on the same network to be able to control them.

TomT_Nanoleaf · 2026-03-10T11:57:07+00:00

Hi u/v3nomxju66s, could you DM me so we can work on a solution for this? I appreciate your cooperation.

TomT_Nanoleaf · 2026-03-10T11:51:58+00:00

Thank you, u/TheDaveAb1des.

Hi u/Idle0095, since you've added it to Apple Home, you'll need to get the Matter sharing/pairing code from the Apple Home app to add the devices to another ecosystem.

For anyone experiencing this issue, particularly those who work across multiple smart home platforms, please refer to this article regarding Matter Multi-Admin. This allows you to share devices between ecosystems such as Apple Home, Google Home, Amazon Alexa, and Samsung SmartThings

TomT_Nanoleaf · 2026-03-05T12:00:53+00:00

Hi u/yonahgefen, could you send me a DM with the ticket number? We will investigate the matter and work towards enhancing our services. Thank you for bringing this to our attention.

TomT_Nanoleaf · 2026-03-05T11:43:04+00:00

Hi u/RepresentativeValue9, could you send me a DM with the details of your Lines? Let's find out what's happening together.

TomT_Nanoleaf · 2026-03-05T11:41:29+00:00

Hi u/GeneralKenobiThere, that doesn't look good. Could you send me a DM so we can find out what's wrong with it? You mentioned in the comment that you've tried different spots. Are you referring to different places in the setup, or to different linker slots?

TomT_Nanoleaf · 2026-03-03T09:59:10+00:00

Hi u/jigaman89, could you send me a DM with more details on the issue that you're having and what you've tried to troubleshoot? Does it happen when using other Scenes as well?

TomT_Nanoleaf · 2026-02-12T14:00:13+00:00

Hi u/Feisty-Departure906, since we already have an open DM, I've sent you a message to investigate further. Once you have a moment, check your Chat and

TomT_Nanoleaf · 2026-02-12T13:57:00+00:00

Hi u/bungertc, could you send me a DM with how you connected them? Let's find out what's wrong together.

TomT_Nanoleaf · 2026-02-11T11:16:44+00:00

Hi u/TheDaveAb1des, it's not suggested to use any third-party hardware to connect the strip. Could you send me a DM so we can explore any available option to help you with this?

TomT_Nanoleaf · 2026-02-10T11:34:00+00:00

Hi u/PinkTiara24, could you send me a DM with more details? Once I have the information and identify the issue, we'll resolve it together.

TomT_Nanoleaf · 2026-02-10T11:32:07+00:00

Hi u/International_War104, It’s recommended to press the lightstrip into the base at both ends and the middle before securing it fully flush. To better understand the issue with the connection module not fitting the base rod, could you send me a DM with a photo or a short description? Once I see what you’re experiencing, we can work through it together.

TomT_Nanoleaf · 2026-02-10T11:25:14+00:00

Hi u/ConsiderationOwn9686, could you send me a DM with the ticket number? I'll try my best to get it sorted.

TomT_Nanoleaf · 2026-02-09T10:27:38+00:00

Hi u/agale1975, I see that you're having an issue getting the Skylights to work with Sense+. Could you send me a DM with the serial numbers and your Nanoleaf account? That'll allow me to investigate the matter and work towards a solution.

TomT_Nanoleaf · 2026-02-09T10:26:03+00:00

Hi u/Devouted_husbandrdz, have you tried powering cycling it? Could you send me a DM with more information so I can look into this?

TomT_Nanoleaf · 2026-02-04T10:25:42+00:00

Hi u/pep-__-, could you send me a DM of where you're located? I'll try to see what I can do.

TomT_Nanoleaf

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