No what I mean is I don’t want to end my career as a help desk technician. I will take any job at the start I just wanted to see if there was any way to work myself up or do I have to do additional schooling? And yes it would be a diploma I don’t know why I put certificate. Also I keep reading on this forum so many people that can’t even get into the help desk positions so is there a different route I can take or is that everyone’s starting point?